Re: Apex Legends Unable to Login-We Cannot complete this action at this time on PS4

Hey guys.  

Thanks for following up. Which platform do you play on? Have you had the chance to try any sort of troubleshooting steps at all? 

/Kent

I am also getting this message on PS4. I used to play on PC but have now created a new user name and account for PS4 and this message keeps coming up. 
Thank you for any help.

I am having this issue as well with XBox OneS.  Says unable to complete action at this time.  I have just recently set up an EA account to be able to play this game.  Any ideas?  Thanks 

Thanks for the updates!

Can we try running through some troubleshooting steps to see if it helps with the error messages you've been seeing? 

A good place to start would be with the basic connectivity troubleshooting steps from the EA Help website. If it keeps happening after that I'd recommend checking out the PC-specific steps as well: 

- PlayStation 4

- Xbox One

- PC

Let me know if it keeps giving you that same error message afterward. 

/Kent

Hi,

my connectivity is good. I think my issue might be that I do not have any connected accounts. I tried to connect my PSN with my EA account but it’s saying

Account Ilegible

The email accounts associated with EA and PlayStation are the same.

@King_Snooza 

Gotcha, thanks!

Can you try something else for me to see if that helps? Reset the password for your EA Account to see if you're still getting the same error message after that. For more info on how to reset it check out the EA Help website. 

Let me know if you're still seeing that same error message after the password has been updated. 

/Kent

Hi,

We finally solved my login issues. We had to be sure that both the EA and PSN accounts were adult accounts. Having an account as a kid was the problem. Once we did that, I was able to login to Apex.

Thank you!

@King_Snooza 

Nice! I'm glad to hear you were able to get it figured out. Thanks for following up here to let me know. 🙌

/Kent