Community ManagerThanks for the updates!
Can we try running through some troubleshooting steps to see if it helps with the error messages you've been seeing?
A good place to start would be with the basic connectivity troubleshooting steps from the EA Help website. If it keeps happening after that I'd recommend checking out the PC-specific steps as well:
- Xbox One
- PC
Let me know if it keeps giving you that same error message afterward.
/Kent
Hi,
my connectivity is good. I think my issue might be that I do not have any connected accounts. I tried to connect my PSN with my EA account but it’s saying
Account Ilegible
The email accounts associated with EA and PlayStation are the same.
Community ManagerGotcha, thanks!
Can you try something else for me to see if that helps? Reset the password for your EA Account to see if you're still getting the same error message after that. For more info on how to reset it check out the EA Help website.
Let me know if you're still seeing that same error message after the password has been updated.
/Kent
Hi,
We finally solved my login issues. We had to be sure that both the EA and PSN accounts were adult accounts. Having an account as a kid was the problem. Once we did that, I was able to login to Apex.
Thank you!
Community ManagerNice! I'm glad to hear you were able to get it figured out. Thanks for following up here to let me know. 🙌
/Kent
Community Manager
