Forum Discussion

Re: Banned from Apex, but haven't played in over a year?

Thanks, I sent out the email to support over the weekend when I first stumbled on the email. So I guess I'm just waiting on a response from them.... I just really hope I get someone who looks into the issue rather than a generic "you were banned for breaking the rules" response. That would make me worry about even opening a new account as I wouldn't be sure what could be setting it off. Though there is no way I'd make a new account after I've put a decade into this one and made many purchases on it.

And yeah, I went and changed my password and added the Login Verification after seeing this happen.

3 Replies

EA_Aljo
Community Manager
5 years ago
@SHADOWSTRIKE1

Every dispute is thoroughly investigated. We don't like to take action on accounts, but can't have people breaking the rules. If you didn't have two-factor authentication enabled, that's going to make your account a lot easier to be hacked. It's a lot more secure now that you've enabled it. It would be good to contact an advisor so they can investigate your account for possibly being hacked.
SHADOWSTRIKE1
5 years ago
Thank you, that's reassuring to hear they will look into my case thoroughly.
I did go and download my EA data, and it appears that just in the last two days, there were 9 attempts to log into my account from an unknown IP... The logins failed (I'm assuming because I've changed my account info). But the geolocation tags appear to be targeting the login locations being from Karachi, Osmangazi, Qaraghandy, Blida, Astana, Medan, Ha Noi, etc. I'm over here in the US, so these certainly aren't me.
EA_Aljo
Community Manager
5 years ago
@SHADOWSTRIKE1

It sounds like your email address was discovered and people have been trying to log in using it. An advisor can investigate your account for signs of unauthorized logins.