Re: Community Crashing Troubleshooting Guide

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@Onijai wrote:
This really helped me!! Try this first, guys. Especially AMD folk.

Cap your frame rate.
Go to origin->game library->right click on Apex ->Game properties->advanced->and put in Command line arguments: +fps_max 100. (You can try setting it lower too (90, 80, etc.)

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@Ailestala 

This guide is a compilation of workaround fixes from what we've seen through various topics posted on our boards. It's a shortcut to steps that can help get you into the game right away and help save time searching through multiple pages to find answers. We understand this is frustrating and I want to let you all know this is currently being investigated by the Respawn team. They made a statement last week regarding PC stability here

We are seeing a lot of success with players capping their frame rate right now. It looks like rolling back your GPU drivers, capping frame rate like what @Onijai said above, and playing in borderless video mode are having the most positive results. We hope these workarounds help get you into the game with minimal performance issues while this is still being investigated.

If there are any new workaround fixes that you've came across that isn't yet posted up on the guide we highly encourage posting those here.

@EA_Blueberry 

"this is currently being investigated by the Respawn team"

Which crash is being investigated? I was told by another EA member on 21st Feb that the studio was looking into dxgi_ crashes but no thread for bad_module info because it is "so broad and generic". Picture attached. (the post removal was perfectly valid, I'm not arguing that, btw.)

I responded to that message immediately, asking whether they were interested in the bad_module_info crashes and received no response, so we must assume that this game will remain unplayable?

Can confirm I've tried every 'fix' listed here and beyond, and I've yet to stumble into an actual fix.

@JOOOOKD 

The team is currently aware of the error "bad_module_info" and we have a post we're tracking below.

https://answers.ea.com/t5/Technical-Issues/Bad-module-info/m-p/7422172/highlight/true#M834

@EA_Blueberry 

Thank you for the prompt response. Can that thread then be pinned like the DXGI error thread so users know to post information there? Or perhaps start an official thread?

I've been combating this issue since launch and missed that post, and I've been actively looking. I wouldn't have known you were tracking that specific post.

Thanks

I Was once suffering from the no error crashes to desktop, so frequently that eventually I couldn't finish 9 out of 10 games without one. 

Nice knowing someone's looking into this.

Over time I've tried a lot of community workarounds. I was unable to find one that works.

I've attached the last error log file and current dx diagnostic, maybe it will help in reproducing.

fix the game already evry time im enyoing playing it crash!!! cmon already stop giving solutions... half day I need to investigate like sherlock holmes and than after 5 minutes of playing boom crash.... so GG devs and cursed ORIGIN/EA...

Tried this; capped frames at 60 FPS and yet still crashes. MAYBE it shouldn't be US fixing this stuff, and it should be the damn game developers doing their jobs and making sure it doesn't constantly crash instead of bringing out new content.

Just buy better pc, stop whining it's your problem, i play with my friends all the time without crash, not even single one LOL!

LOL people are still crashing even with 2k+ riggs. What an ignorant thing to say. Just because you're lucky enough to not crash and actually enjoy the game doesn't give you the right to be an * to those who can't. People have invested in cosmetics and want to support and play the game but haven't been able to do so for almost a month. You're trash. to the XIN guy above me ^

Well i dont know i was crashing and disconnecting before like hell , almost every game, in every lobby with friends , I have AMD FX6300,gtx960 Nvidia, and tryed to set fps in options i think i have around 70, set core to 4 in windows settings, but mainly in sound settings I turn off microphone. And now no disconnection no crashes, its weird I dont even want to play with my settings anymore, but its accutally working...Crazy after 2 weeks of constant crashes I play all day without any disconnection. Try it. I tried before everything, but these 3 things just fixed that issue for me. But still this game need some work on it....WINGMAN ITS JUST RIDDICULOUS. NOT EVEN IN CSGO U CANT PLAY JUST DEAGLE ALL GAME U GET * BY AK. Here u can just kill everyone with this gun. Lot of bugs in lobby still...

Hey Genius, that's the problem actually. RTX Cards.. the people that do have better PCs are crashing.

9700k with 2080ti and I crash every game. Will try capping FPS now but I shouldn't have to play at 85 fps.. this is ridiculous they need to fix their game.

What are u talking about ? Here are the players with pcs budged 2000 $ and its crashing, my friend bought pc 3 weeks ago for 1300€ and it started crashing today for him after yesterday update but that update helped me and my brother to crash 1 per day we are using amd hardware

Please keep discussions related to technical troubleshooting please. We want to keep this discussion helpful to others locating a solution to help avoid crashes. Any constructive feedback around this specific topic is welcome, however let's refrain from any personal attacks.

Please review our posting Rules & Guidelines here: https://answers.ea.com/t5/help/faqpage#dos-donts

Respawn still aren't interested in bad_module_info crashes? Any word on even just a pinned thread for data collection, like the DXGI one? I'm not expecting customer support to fix the crashes but not even a pinned thread? It's been a month. It's frankly concerning that every dev update on reddit acknowledging the crashes just points back to this thread, and never actually addresses the issue. 

@Comanglia saw your name pop up and just wanted to say hi, I'm still using your TF2 FPS cfg to this day. Big thanks!

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@JOOOOKD wrote:

Respawn still aren't interested in bad_module_info crashes? Any word on even just a pinned thread for data collection, like the DXGI one? I'm not expecting customer support to fix the crashes but not even a pinned thread? It's been a month. It's frankly concerning that every dev update on reddit acknowledging the crashes just points back to this thread, and never actually addresses the issue. 

@Comanglia saw your name pop up and just wanted to say hi, I'm still using your TF2 FPS cfg to this day. Big thanks!

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Hi! Thanks for using it, I actually am working on a bit of an update for my Team Fortress 2 FPS cfg. Also working on one for this game as well but it's an absolute nightmare trying to figure out what actually works and if they are / are not related to the crashes this game has.

While I do believe I mostly resolved my issue discord is still a bit of a problem. Having discord open and in voice was fine so long as I had it minimized. If I had it open I would crash shortly after. If I remembered to minimize after checking messages no crash. Both crashes gave bad_module_info errors. I was using hardware acceleration for discord so it may be related.

I may be completely off here but judging by the fact that for some people resolve the issue by either taking the side of their case off, maxing their fan speed on their gpu, lowering fps_max, lowering the texture streaming setting, increasing power performance to "prefer max performance" in nvidia control panel, disabling their 2nd monitor, closing discord or in my case minimizing discord and usually it's hardware accelerated by the gpu. It seems very likely that the crash is caused by mismanagement/lack of GPU resources or a sudden dip in GPU performance. Considering all of those options either improve cooling performance and thus decreases the chance a GPU will underclock itself from getting to hot, provides maximum power for the GPU to utilize or just using less GPU resources. 

If my assumption is correct I'd be quite surprised considering with all low settings and a fps_max of 144 people should be CPU bound 100% of the time for anything roughly equal to a GTX1060 or perhaps lower. I know I'm CPU bound in CSGO and Team Fortress 2 even when using ridiculous settings like 16x AA, 16x Anistropic Filtering, with mat_picmip -1 at 1080p. I get that Apex is a larger game but just having 60 players and a massive map doesn't add nearly as much GPU strain as it does CPU.

Editting this in

These are the steps I took to resolve the majority of my issues.

1. Uninstall Origin, Uninstall Apex Legends
2. reinstall Origin, reinstall Apex Legends
3. disable origin overlay, and readd Apex Legends launch options -full -normal -dxlevel 95 -refresh [MaxMonitorHzHere] -novid -nojoy +exec [CFGfileIfYouHaveOne] +fps_max 144 are most of the launch options I have. Note use -normal instead of -high; -high can cause a bug where the menu to go to the main lobby screen just tells you to update origin. You might be able to get away with uncapped fps i.e. +fps_max 0, but I'm relatively certain most systems will have crashes with that setting atm.
4. Allow the Easy Anticheat Service to restart
5. set everything in Apex Legends to default
6. set most settings to low/off. Set texture streaming to Low rather than disabled, having it set to disabled has thrown some errors at me about insufficient VRAM
7. set binds to however you prefer them

For whatever reason simply "repairing" or "validating" game files didn't fix this even though what I ended up doing should effectively been the same thing just a bit cleaner.