Re: game booting up in windows vista-like window

Same but i have 3 fps and this vista window.

Hmm, gotcha. 

Let's take a look and see if we can get this sorted out here. 

First, have you had a chance to try repairing Apex Legends in your Origin Library to see if that helps at all? If there's an issue with the game data itself that may help. If you right-click on the game in your library you should see the Repair option when the menu pops up.

Let me know if that helps when you have the chance. Thanks!

/Kent

Sorry I haven’t had the chance to get back. I tried to repair it, but it didn’t do anything to solve the problem. There is also an issue where there is stuttering audio when the game first boots up, not sure if it goes along with windows vista window, but in just putting it out there.

@Dman10x 

No worries, thanks for following up!

When you've got a chance could you grab a DxDiag and post it here so we can take a look? For more info on how to pull one up check out the EA Help website. 

Once you have the file please attach it to this thread. Thanks!

/Kent

Ok, just ran it, here is what it gave me.

It’s been more than a month since I made the last reply, just checking in to see if there was any updates to the problem.

Whats the problem? Its booting up in windows vista like for me too. Its booting up like this for everyone.

Hi there. 

I'm really sorry about the delayed reply on this. 

Looking through the DxDiag you attached it looks like there are some errors happening with a few different Windows processes. I'm wondering if there might be an issue with some missing or corrupted system files that could be causing the problems you've been having with Apex Legends. 

Can you try running the Windows System File Checker when you've got a chance to see if that helps at all? It should be able to locate and repair system files if that's the issue. You can find more information on how to run it over at the Microsoft Support Website. Let me know how that goes when you can. 

Thanks!

/Kent

I ran the Windows System Files Checker, and it says that it found corrupted files and repaired them, but unfortunately it didn’t fix the problems I’ve been having with Apex Legends.

@Dman10x 

Thanks for giving it a shot. 

What happens if you set up a Clean Boot on your PC before you launch Apex Legends? If there's anything else running on the PC that could be causing this to happen that may help get around it. 

For more details on how to set one up check out the EA Help website. Let me know how that goes once you have a chance. Thanks!

/Kent

I ran a clean boot on my computer, and it unfortunately didn’t fix the problem. It could possibly be a problem with origin, but I don’t see this problem with other games in my origin library.

@Dman10x 

It is strange that it would only be affecting Apex Legends if it was an Origin issue. That said, it might be worth clearing out the Origin cache to see if that helps. If there's something wrong with the client's cached data that might help fix this. 

For more info on how to clear the cache check out the EA Help website. Let me know how that goes once you've had a chance to give it a shot. 

/Kent

I just cleared the Origin cache, and there was no change to the issue.

You are writing with a bot. They answer like this always.

Not really interested in resetting my computer. The game is at least functional, so I will just wait until it goes over to steam in the fall to see if the problem will appear there.

@Dman10xIm sorry to hear that, hopefully it will get fixed 

have yor tried to reinstalling the game on different drive  ?

@NAGAAATO I haven't tried it, but unfortunately, my c drive isn't very big (128 GB), and I would have to move a lot of programs to fit the size of the game (117 GB) into that drive. I'd rather just wait for the steam release, but thanks for the idea.