Forum Discussion

xdreathx's avatar
xdreathx
5 years ago

Re: How does the Banning work?

EA will never reveal exactly how the banning process works. However, they use easy anti-cheat so it runs an AI that detects cheating and then it flags that account and IP address. The account then is locked and investigated and if proof of cheating exists that account it then wiped and the IP is stored. So when you come back your IP is recognized by the system as a possible cheater, and watched closely for any reports or any cheats used. It also notifies EA that this IP is active again using another account. So maybe they're investigating your account right now to see if there is any cheating evidence on it. Still, its in their full discretion to just be like "Hmmm this IP was used to cheat in the past so we're just going to get rid of this account so it doesn't happen again. Not taking any chances here." 

So, they could be investigating it or they just said nope. No sneaking back in to cheat again. Bye bye. 

5 Replies

  • WowIsDatPig's avatar
    WowIsDatPig
    5 years ago

    But like I have been playing without cheat on this account all the way to Lv77, Why ban me now? Anyway , I had file a case to them , and hopfully I will get unban. Thanks for your reply.

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    5 years ago
    Hi @WowIsDatPig,

    Yeah, I'm sorry I don't have more information to share on your ban. The appeal asks Terms of Service to look into the ban and overturn it if it's mistakenly placed. They'll reach out to you through the email address: noreply@ea.com once they've thoroughly checked it out.

    - EA_Lanna
  • WowIsDatPig's avatar
    WowIsDatPig
    5 years ago

    ummmmmmm so they reply , 

    We got your note and did a full investigation of your account. After reviewing your case, we determined that we took the correct action in accordance with EA policies and procedures.

    What this means

    We have confirmed that your account was involved in cheating. Because of this, we will not remove the sanction on your account

    ___________________

    This feels like an auto reply. If they actually "fully investigate",They would know I didn't cheat. And back when I was cheating, I did lied and send an email saying i didn't cheat. And this is the same exact reply I got. This time I am telling the truth , didn't cheat. Still same reply

    This must be an auto reply. No matter what you say on the email.

    so,

    How can I get a real person to investigate for me? I just check yesterday , on S7, my pass lv is 50 , on S8, its 90. I played a lot matches without cheating. I want an answer, Why did I get ban now? What is the proof that I cheated? 

  • WowIsDatPig's avatar
    WowIsDatPig
    5 years ago

    I created this account, on January 2,2021.

    Been playing the whole time no cheat.

    after 5 months, Got banned. 

    I don't really know what to do now, can i even play apex ever again?

  • WowIsDatPig's avatar
    WowIsDatPig
    5 years ago

    This is the new email I send, honestly I dont know if they will help me.


    last case , you say you confirmed that I actually cheated. I am still gonna tell you, I didn't cheat. I know that was an auto reply.

    Pls send a actual person to help me.

    If a real person see this, pls answer these questions:

    1)What is the proof that I cheated? Stats like Accuracy/Damage/Weird Movement? Clips of me cheating?
    I understand that I cheated before, So it is easy to think I cheated again. But am I suppose to record myself the whole time when I am playing Apex to prove I did not cheat?

    2)If you ban me because I have cheated before, which is about half year ago. Why let me play again for 5 months and ban me all of sudden?

    Pls send a real person to help me. I know yall are busy dealing with S9 bugs. But please, I did not cheat.

About Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.37,534 PostsLatest Activity: 2 hours ago