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EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
7 years ago

Re: PS4 Apex Legends Data keeps Corrupting

Hey @Gabrielowlesnz  it's rough to hear you've tried fixing this through 5 re-installs already. Can you let me know of the following below?

It's possible the game is getting corrupted from the download due to a connection hiccup. Be sure to reboot the power on your modem/router by unplugging it for about 5 minutes. If you're downloading it on WiFi, try moving to a wired connection for the download if it's possible. A wired connection will be mores stable during a data transfer.

16 Replies

  • i have turned off the "convert incoming voice chat to text" therefore it can't be that (i did this a couple of weeks ago). Initially, it was sorted an external Toshiba hard drive i have now changed this and stored it on the actual ps4 storage. As for re-initialization, i was hoping it wouldn't get to this point but ill do that now and get back to you.

    thanks for the tips hopefully this works!

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    7 years ago

    @Gabrielowlesnz 

    While it's possible to install it on a non-official Sony PlayStation external hard drive and play the game, I've seen technical issues pop up more often than not when that's done though. Be mindful of where the files are being installed. I've seen a game get installed on the external hard drive but game updates were sent to the internal hard drive, so the game is pulling data from two different sources which resulted in crashes. 

    Hope to hear some positive results from you soon. Good luck in the ring!

  • talha19901990's avatar
    talha19901990
    6 years ago

    Help i i have a issue on ps4 ever since season 2 launched i couldn't update the game and it kept saying can't download data corrupted i tried like 5 times and then deleted the game and tried downloading it again from start but still can't play it it gives same eror 

    I can download and update every other game

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    6 years ago

    @talha19901990 Do you have the game installed on an external drive? If so, can you try installing to the default/internal drive and see if anything changes?

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @OG-Prodigyx23 

    You can't really tell, it will just do that on it's own. Only way you can really verify there are files on both drives is to uninstall the content from the external and then unplug it to see if there are still files on the internal. 

  • Pezolution's avatar
    Pezolution
    6 years ago

    for the past few months i get blue error screen every 2 or 3 games. I recently got banned from  PS for a month so i made a new account and played again. For the past month i haven't had blue screen once. I just got my account back an hour ago and within 10 minutes ive had it twice. Il get the error code next time it happens within the hour. I play apex, fifa, need for speed, fortnite, cod, division, gta and few more, and it never happens. Obviously something with my account if its been fine the past month. Id just use the other account but everything from ranked and my my battle pass is on my main account. please help, I just want to play apex haha and this really makes me not want to play.

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @Pezolution 

    We've seen players avoid blue-screen crashes on their PSN accounts after removing all of their friends. Makes me believe that might work under your circumstances since you said your new PSN account isn't suffering from them.

  • Pezolution's avatar
    Pezolution
    6 years ago
    @EA_Blueberry Would make sense as i add loads of people every day from communities. Il give it a go and let you know. Thanks
  • Heroin_narc's avatar
    Heroin_narc
    4 years ago

    Hello. I’ve tried doing all of the above and my

    game keeps crushing. I know that the problem is my PS4 because my games run smoothly when I play on other consoles.. I really need help because I’ve reinstalled the game 3 times and it’s keeps telling me the game’s corrupted 

  • Heroin_narc's avatar
    Heroin_narc
    4 years ago

    This keeps happening over and over again 

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @Heroin_narc 

    Sorry to hear it's happening to that specific console. Have you tried re-initializing the console?

    Do you get a specific error code showing up in the top right corner when that shows up?

    I've seen some players experience errors like this when there are corrupted saves files locally and in the cloud. Make sure you check both spaces to make sure all Apex Legends files are deleted prior to reinstalling. 

  • eddiekills's avatar
    eddiekills
    3 years ago

    I have the same issue with on my PS4 Pro

    I have done everything from, rebuilding from safe mode to initializing but the error still persists

    please help me

  • eddiekills's avatar
    eddiekills
    3 years ago

    Same issue here, its so frustrating 

    I have Tried everything but nothing works

  • eddiekills's avatar
    eddiekills
    3 years ago

    I have the same issue with on my PS4 Pro

    I have done everything from, rebuilding from safe mode to initializing but the error still persists

    please help me