Re: Re: Why Apex Kill My Internet

@LtStealthy 

Thank you for following up and letting me know. I'm glad to hear you were able to figure out what was causing it! 

I have tried the steps in this thread such as the command prompts and uninstalling, reinstalling easy anti cheat and I am still experiencing major issues with internet connectivity while Apex is running. Outside of Apex, I have a wired connection that is consistently over 900mbps down, 20mbps up (unusually low in the attachment). While running Apex, the connection is less than 10mbps down, .2 mbps up. I do not have connection issues at any other time or with any other game.

Apex began being unplayable again since the 4/5 update. Here are all of the things that I have tried:

• Rebooting computer - so many times
• Rebooting router
• Switching data centers
• Flushing and changing DNS
• Uninstalling other games to free storage
• Ending all extraneous background tasks (this made the game run better than it was previously but still unplayable)
• Uninstalled on steam, reinstalled and running on origin - no apparent change

I first started noticing connection issues in Apex upon the initial Season 10 update. That update ruined the game so bad I was unable to play for the whole season. At that time, I would connect through matchmaking and get frozen in the loading screen until the game crashed. Outside of the application, I realized that the internet connection on my device was poor while Apex froze (connection issues with Discord audio, speed tests). I had contacted EA help at that time with no resolution until an update came the next season.

Please let me know what else I can try to fix this problem.

@EA_Kent attached are my hardware specs

@WINGMVGNUM 

Could you share a full DxDiag when you have the chance? 

For more info on how to pull one up check out the EA Help website. Once you have the text file please attach it to this thread. Thanks! 

@EA_Kent Please see attached DxDiag txt file. Please also let me know what is next.

@WINGMVGNUM 

Thank you!

I noticed a few Windows processes seem to be crashing in the Diagnostics you attached. Could you try running the Windows System File Checker tool to see if it's able to find any issues? 

You can find more info on how to run the tool at the Microsoft Support website. Please let me know how it goes once you've had the chance to give it a try. Thanks! 

@EA_Kent  I received "Windows Resource Protection did not find any integrity violations."

@WINGMVGNUM 

Thanks for giving that a shot!

Just to make sure I understand correctly, is only your PC losing network connectivity, or is your actual router/modem itself dropping its connection? 

@EA_Kent It's on the PC only. Other devices have fine connectio

I found a workaround. I created a new user on my PC, signed into origin, and I am not experiencing the same lag issues. There must be some software running on my main user that is disrupting Apex. I tried ending all non essential programs before reaching this workaround.

@WINGMVGNUM 

Hmm, gotcha. Did you set up the UAC for the new Windows user any differently?