Forum Discussion

12 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @Xplicit16 

    Thanks. I'm not seeing any issues. Have you tried alternate DNS settings? If not, try following these instructions - From the Xbox One screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220". If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4.

  • @EA_Aljo I will try this.

    I did change them to the googles ones before I played last night. So I know that didn’t work, I’ll try the other ones though .
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @Xplicit16 

    Thanks for trying that. Next, try clearing the alternate MAC address.

    Go to your Xbox One Settings (Just press Start, then click Settings)
    Go to "Network", then "Advanced Network Settings"
    Click on "Alternate MAC Address", and then click "Clear"

    Let me know if that makes a difference or not.

  • @EA_Aljo I’m going to try these tonight
    rimary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220".

    Then also clearing my MAC address as you mentioned. I’ll report back. Thank you
  • @EA_Aljo Didn’t work , ended up getting 70% packet loss in game and 300 ping at one point.

    I give up lol.
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @Xplicit16 

    That's definitely frustrating. Let's not give up just yet. Do you have a PC by chance? If so let’s find out how your connection is reaching our servers. Can you run a UO Trace and screenshot the results? Instructions are here.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @Xplicit16 

    Sorry about that. It's been a very busy couple of days. Are you using the HDMI cable that came with your Series X? Also, can you check your router to see if it supports QoS (Quality of Service)? If it does, make sure that is enabled.

  • @EA_Aljo I understand , yes I am using the HDMI that came with my series X. I will have to check if I have a QOS setting.

Featured Places

Node avatar for Apex Legends Technical Issues

Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.Latest Activity: 3 minutes ago
40,006 Posts