Forum Discussion
12 Replies
- EA_Aljo4 years ago
Community Manager
Thanks. I'm not seeing any issues. Have you tried alternate DNS settings? If not, try following these instructions - From the Xbox One screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220". If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4.
- @EA_Aljo I will try this.
I did change them to the googles ones before I played last night. So I know that didn’t work, I’ll try the other ones though . - EA_Aljo4 years ago
Community Manager
Thanks for trying that. Next, try clearing the alternate MAC address.
Go to your Xbox One Settings (Just press Start, then click Settings)
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"Let me know if that makes a difference or not.
- @EA_Aljo I’m going to try these tonight
rimary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220".
Then also clearing my MAC address as you mentioned. I’ll report back. Thank you - EA_Aljo4 years ago
Community Manager
Sounds good. Thanks!
im about to give up, this is ridiculous..
- @EA_Aljo Didn’t work , ended up getting 70% packet loss in game and 300 ping at one point.
I give up lol. - EA_Aljo4 years ago
Community Manager
That's definitely frustrating. Let's not give up just yet. Do you have a PC by chance? If so let’s find out how your connection is reaching our servers. Can you run a UO Trace and screenshot the results? Instructions are here.
- @EA_Aljo yes it is.. I did that , sent to you in a DM 2 days ago remember ?
- EA_Aljo4 years ago
Community Manager
Sorry about that. It's been a very busy couple of days. Are you using the HDMI cable that came with your Series X? Also, can you check your router to see if it supports QoS (Quality of Service)? If it does, make sure that is enabled.
- @EA_Aljo I understand , yes I am using the HDMI that came with my series X. I will have to check if I have a QOS setting.
- EA_Aljo4 years ago
Community Manager
Thanks. Something else to try is opening the ports for Apex. They are listed here.
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- EA_Blueberry7 years ago
Community Manager