Request to Recover Access to My EA Account
Hello,
I am contacting you because I need help recovering access to my EA account.
I cannot log in to my account because I no longer have access to the original email address connected to the account. This email address is no longer active, and the phone number linked to that email is blocked, so I cannot complete the verification process.
I am the original owner of the account and the account has always been used by me. My in-game nickname was Lobbisko, and I use the same nickname on Steam. My EA account was linked to my Steam account.
I can provide information to verify ownership of the account, such as my Steam account details, Steam purchase history, owned games, or any other information you may need.
Please help me change the email address on the account and restore my access.
Thank you for your help.
Best regards,
Lobbisko
I have already contacted EA Support 5 times, but I have not received any response. Has anyone had a similar experience?
My phone number connected to my email account was blocked, and I do not know the password to my email anymore. I cannot reset the password because the verification code is sent to the blocked phone number.
I feel completely stuck and I cannot do anything.
I managed to recover my Steam account because I had Steam Guard on my phone. I already changed my Steam email address and phone number to new ones.
However, when I try to play Apex Legends, it asks me for a verification code that is sent to my old email address. I cannot access that email, and I cannot reset it because the recovery code goes to the blocked phone number.
I do not know what else I can do. I have spent a lot of money on Apex Legends and I have many valuable skins and items on my account. I really do not want to lose everything.
Please, can someone help me recover my EA account?
Hey v5n5t2z0cj36,
We cannot make any changes to your account via the forums, sorry. These are public forums, so we won't be able to discuss or verify any of the account details here. For that you'll need to contact the support team.
I see you mentioned reaching out already, are those cases still showing up in your case history page? Do they have a particular status?