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karpioBze's avatar
karpioBze
2 years ago
Solved

"Resolving Cross-Platform Progression Issues: Retrieving Missing Skins on PS4"

I experienced a crossover progression issue between PC and PS4, where i didn't receive skins from your PSN account, only retaining PC rewards. Your DLC purchases on PSN were preserved, along with pla...
cross-progression
  • EA_Mako's avatar
    EA_Mako
    2 years ago

    @karpioBze 

    Whenever an account is unlinked, it will result in the loss of game progress. Re-linking to the original account can often restore that progress, but it's not a guarantee unfortunately.

    If this is not the original account your PSN was linked to, you'll need to try re-linking to the original account. If this is the original account and you're still missing progress after re-linking, unfortunately there wouldn't be any other option to try restoring that progress here.

    Please feel free to check the unlinking page here for more information.

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 years ago

Hey @karpioBze,

I see the PSN account currently linked to this EA account was previously linked to a different EA account. 

Was that unlinked at some point? When did you notice the missing items? 

  • karpioBze's avatar
    karpioBze
    2 years ago

    The PSN EA account was disconnected from the former [edit: email address removed] and linked to a different email address when it was hacked by [edit: email address removed]. It took me several months to regain control and relink it to the original EA account, mentioned earlier. Fortunately, I managed to retain my Apex coins, DLCs, and badges, although I lost the skins. Since then, I've reinforced my security measures to prevent any future hacks. I was wondering if I will be able to get any of those rewards back?

  • karpioBze's avatar
    karpioBze
    2 years ago
    @EA_Mako The account became unlinked, resulting in the inability to load it on PSN. After managing to relink it, I noticed the presence of Apex coins, skins, and badges on PSN, along with cross-progression loading. However, while my PSN and PC Steam accounts were linked, I could only see skins from the Steam account.
    • EA_Mako's avatar
      EA_Mako
      Icon for Community Manager rankCommunity Manager
      2 years ago

      @karpioBze 

      Whenever an account is unlinked, it will result in the loss of game progress. Re-linking to the original account can often restore that progress, but it's not a guarantee unfortunately.

      If this is not the original account your PSN was linked to, you'll need to try re-linking to the original account. If this is the original account and you're still missing progress after re-linking, unfortunately there wouldn't be any other option to try restoring that progress here.

      Please feel free to check the unlinking page here for more information.

      • karpioBze's avatar
        karpioBze
        2 years ago

        I've successfully relinked to the original PSN account as it was before it became unlinked. I appreciate your assistance. Unfortunately, I understand that what was lost may not be recoverable, including the time and effort invested in playing the game I love. Thank you for your prompt response and helpfulness.

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