Community ManagerHey AshfiSHA,
We are not able to make any changes or discuss the full details of your account here on the forums, I'm afraid. If you're already in contact with support, continuing to work with them to check for any other potential account information or connections would be best.
From what little I'm able to see here, the account you're posting with hadn't even launched Apex until well after Season 17, nor does it have any sign of battle passes from seasons up to that point at all. I understand you're saying you don't have another account, but do you have any other email addresses at all? If it's possible one may have been used in the past and you no longer have access, it would be worth checking that email or having support help verify and update the account if it's one you no longer have access to.
Please look at my attached screenshot from the EA App itself.
Inside the Apex Legends cloud‑sync pop‑up, it clearly shows there is an EA cloud save on EA servers dated **July 29, 2021**. This cloud save belongs to the EA account I am currently signed into.
I understand from your side that my account shows no gameplay history before Season 17. But the EA App is reading a genuine 2021 cloud save stored on EA’s servers for this exact account.
It seems my account’s gameplay / battle‑pass history may be missing on your backend, while my actual cloud save file still exists.
Could your support team please check the cloud‑save storage backend for this EA account, instead of only checking the season‑login statistics? That 2021 save is my original account progress.
