The account information is missing.

I haven't played Apex for a while, but today I logged in and found that my account data has been reset. My level is back to 1, and all the skins I previously had are gone. Many of my achievements are also missing. I hope you can help me resolve this issue. Thank you so much!

Below are my playtime details, screenshots, etc.

This is my steam ID: https://steamcommunity.com/profiles/76561198284356587/