Re: What to do if your Apex Legends account got banned or suspended

HaTo_Lee wrote:

It's pointless unless the same person in charge conducts the investigation.

HaTo_Lee​ Um no... that would be a lot of work for just one person.

HaTo_Lee wrote:

Has the information gathered from the investigation been properly passed on?

Any agent reviewing your case should already have access to all relevant information about your ban without anyone else forwarding information to them.

HaTo_Lee wrote:

What criteria were used to make the decision?

No clue as that is not something EA shares publicly.

HaTo_Lee wrote:

It's no exaggeration to say that our accounts were passed around and then thrown into the trash.

From what I know of, "gameplay enhancements", refers to the use of 3rd party devices to cheat, (such as Strikepacks, Xim, Chronus Zen, and Titan).

So, if you had used any device to cheat, then your ban is permanent:

On detection, enforcement will be immediate. Accounts confirmed to be using these devices to cheat will receive permanent bans after being removed from matches. We will not entertain appeals for leniency on accounts confirmed cheating.

We are committed to preserving competitive integrity in Apex Legends. If you choose to use hardware to gain an unfair advantage, you are choosing to lose your account permanently. 

• Apex Legends™: Anti-Cheat Update | March 4, 2026

I also assume that cheating in other ways, (such as boosting, teaming, aimbotting, walling/ESPing, etc.), would also lead to a permanent and unappealable ban since Respawn "will not entertain appeals for leniency on accounts confirmed cheating".

Midnight9746​ It's pointless unless the same person in charge conducts the investigation.Has the information gathered from the investigation been properly passed on? What criteria were used to make the decision?It's no exaggeration to say that our accounts were passed around and then thrown into the trash.

I still can't trust the management of this game.😭

JFHUAYUEFGUE wrote:

Thank you for your reply. I want to get my banned account back

JFHUAYUEFGUE​ You would have to appeal the ban with the EA TOS Team:

• EA Help | EA Account locks, bans, and suspensions

HaTo_Lee wrote:

However, the content of the replies from the second to the ninth was all the same, meaning there was essentially no exchange of messages.

HaTo_Lee​ To my knowledge, the EA TOS Team does use templates, (which is often seen as a copy and paste, (or a bot/AI response)), however each appeal is reviewed by a real, (and different), person.

Midnight9746​ The number of times varies from person to person.However, the content of the replies from the second to the ninth was all the same, meaning there was essentially no exchange of messages.

It was literally not worth discussing.

Thank you for your reply. I want to get my banned account back. This game has been with me for four years, and I regret that my account was banned because of my time playing in internet cafes.

HaTo_Lee wrote:

However, nowhere does it say that I can only file an objection up to 10 times

HaTo_Lee​ I've heard players say that the limit was 3, so you at least got 7 more appeals in before being unable to appeal further.

Midnight9746​

Thank you for your reply.

I've spoken with many advisors and accepted that it's impossible to get my main account back.

However, nowhere does it say that I can only file an objection up to 10 times, so I'm just angry at the department that isn't conducting a proper investigation.

HaTo_Lee​ Sorry, but bans cannot be handled on the forums as you would need to appeal it with the EA TOS Team, (which it sounds like you've already tried with no luck).

Sadly, if your appeals are being denied, then that does mean that the ban will be upheld.

JFHUAYUEFGUE wrote:

my account was banned after playing the game a few times at an internet cafe.

JFHUAYUEFGUE​ It is never safe to play games at an internet cafe, like what Asmodeus566​ says in their blog about account security:

8. Do not use internet café’s to access your account to play. You do not know what software is on the hardware there. You do not know if the hardware at the cafe has a hardware ban.  All of this can affect your account in a negative way.

• Players/Parents, video game control is in your hands. Account Security 101 | EA Forums

I didn't use any cheats, but my account was banned after playing the game a few times at an internet cafe. I'm very sorry, this game is very disappointing.