Forum Discussion

Community Admin

5 years ago

Solved

What to do if your Apex Legends account got banned or suspended

Hi, if your account was banned or suspended, you'll undoubtedly want to know more. Unfortunately, here on the forum we cannot assist directly with bans, we can't investigate bans or provide more ...

EA_Darko
6 years ago
You will need to speak to our Terms of Service team @fec804fced3a6b78 in relation to any ban.

The process to contact our ToS team can be found here: EA Account locks, bans, and suspensions explained

Darko

HaTo_Lee

Seasoned Newcomer

2 days ago

Midnight9746 The number of times varies from person to person.However, the content of the replies from the second to the ninth was all the same, meaning there was essentially no exchange of messages.

It was literally not worth discussing.

Midnight9746

Hero+

2 days ago

JFHUAYUEFGUE wrote:
Thank you for your reply. I want to get my banned account back

JFHUAYUEFGUE You would have to appeal the ban with the EA TOS Team:

EA Help | EA Account locks, bans, and suspensions

HaTo_Lee wrote:
However, the content of the replies from the second to the ninth was all the same, meaning there was essentially no exchange of messages.

HaTo_Lee To my knowledge, the EA TOS Team does use templates, (which is often seen as a copy and paste, (or a bot/AI response)), however each appeal is reviewed by a real, (and different), person.

HaTo_Lee
Seasoned Newcomer
2 days ago
Midnight9746 It's pointless unless the same person in charge conducts the investigation.Has the information gathered from the investigation been properly passed on? What criteria were used to make the decision?It's no exaggeration to say that our accounts were passed around and then thrown into the trash.
I still can't trust the management of this game.😭
- Midnight9746
  Hero+
  2 days ago
  HaTo_Lee wrote:
  It's pointless unless the same person in charge conducts the investigation.
  
  HaTo_Lee Um no... that would be a lot of work for just one person.
  
  HaTo_Lee wrote:
  Has the information gathered from the investigation been properly passed on?
  
  Any agent reviewing your case should already have access to all relevant information about your ban without anyone else forwarding information to them.
  
  HaTo_Lee wrote:
  What criteria were used to make the decision?
  
  No clue as that is not something EA shares publicly.
  
  HaTo_Lee wrote:
  It's no exaggeration to say that our accounts were passed around and then thrown into the trash.
  
  From what I know of, "gameplay enhancements", refers to the use of 3rd party devices to cheat, (such as Strikepacks, Xim, Chronus Zen, and Titan).
  
  So, if you had used any device to cheat, then your ban is permanent:
  
  On detection, enforcement will be immediate. Accounts confirmed to be using these devices to cheat will receive permanent bans after being removed from matches. We will not entertain appeals for leniency on accounts confirmed cheating.
  
  We are committed to preserving competitive integrity in Apex Legends. If you choose to use hardware to gain an unfair advantage, you are choosing to lose your account permanently.
  
  Apex Legends™: Anti-Cheat Update | March 4, 2026
  
  I also assume that cheating in other ways, (such as boosting, teaming, aimbotting, walling/ESPing, etc.), would also lead to a permanent and unappealable ban since Respawn "will not entertain appeals for leniency on accounts confirmed cheating".