Forum Discussion

Seasoned Newcomer

1 day ago

Solved

Unable to appeal ban.

Hi ! I recently recovered my EA account that was compromised. After recovering the account I noticed the account was banned from Apex Legends. I've tried to go to the penality history on my account b...

EA_Salmon
1 day ago
Hi MilkSheikW ,

Sorry to hear you’ve been dealing with this, especially after recovering a compromised account.

And thank you as well to Midnight9746 for the detailed reply. As Midnight9746 mentioned, bans and appeals can’t be reviewed or handled here on the forums.

If the violation is not showing in your Penalty History, and you’re therefore unable to appeal it there directly, please use this webform instead and include as much detail and supporting information as possible. Since you believe the account was compromised, it would also be a good idea to clearly include that timeline in your case notes, along with any DSAR logs, access history, or other supporting information you have available.

You may also find these pages helpful:
EA Account help for locked, banned, or suspended accounts
EA Account Help Hub

Thanks for your patience.

Midnight9746

Hero+

1 day ago

MilkSheikW & rnmFS Sorry but bans cannot be handled on the Forums as it can only be handled by the EA TOS Team:

EA Help | EA Account locks, bans, and suspensions

MilkSheikW wrote:
Is there any other way for me to reach out to the TOS team and add the informations I have for them to review ?

MilkSheikW The EA TOS Team should already have all relevant information regarding your ban.

rnmFS wrote:
they keep denying my appeal and the other support just keeps telling me to appeal and they will unban me but still not getting anywhere. Support is pretty bad and full of empty promises.

rnmFS If your appeals are being denied, then that does mean that the ban will be upheld.

rnmFS wrote:
I guess everyone just needs to file a complaint with the California Attorney General so this gets more attention and people can get unbanned.

rnmFS In EA's User Agreement, it mentions that if an account is found in violation of the rules, the account is subject to moderation.

Quote from EA's User Agreement:

8. Termination and Other Sanctions

If you break this agreement or the law, EA may suspend or terminate your use of our games and services, without refunds.

If we decide to shut down a game or a service, we will tell you at least 30 days in advance.

You can find the agreement here:

User Agreement - Official EA Site

In other words, I don't think you have a legal case to overturn your ban.

Note: I am not a lawyer.

MilkSheikW wrote:
I've also sent a letter to the DPO , Im thinking now about sending an actual physical letter to get the account reviewed .

MilkSheikW I also don't think that the DPO would do anything regarding your ban as EA has the right to ban EA Accounts that EA had determined had broken EA's rules.

Furthermore, sending actual letters to the DPO would yield the same results, (and most likely would be ignored and/or sent back if you send the letter to EA themselves as your ban cannot be handled through letters in the mail).

rnmFS wrote:
They can easily see all ip logs to see if it was logged into anywhere else but your city or something.

rnmFS This sadly means nothing as well because a player could of bought a boosting service, got banned, and then went "it wasn't me", (which they would be right, it wasn't them), but they still had let someone log into their account to cheat, so if EA can't determine that the player was actually hacked, then the ban stays in place.

Note: I do not work for EA or for Respawn.

MilkSheikW

Seasoned Newcomer

1 day ago

If you don't work for EA maybe you should do some online research about this exact issue I'm mentioning , and inform yourself about the possibilities and different ways to reach out to EA about this. There's multiple options that worked for people out there, somehow you're not even mentioning one of these. Somehow you're also lying about the appeal system, people have had bans overturned after multiple appeals. quick google search can show you that !