last night i was playing the game for good 2hrs. took a small break, and i come back to this error. obviously i thought there is something wrong with the internet connection, checked and double checked it. nothing wrong with it at all. the the problem here is that only this EA game is not working, cant connect to the servers at all. i switched to my mobile hotspot and then it works fine. how is that even possible ? i flushed my dns, even reinstallaed the game, yet till today afternoon, i still get Unable to connect to EA servers. any suggestions ?

Its doing the same thing but I try to play and can't connect to servers. I'm on Xbox

@EA_Kent its happening to me as well, i hopped on my pc, there was some origin update and then when i started apex i couldnt get past the first screen, kept saying "unalbe to connec to ea servers"

@SiirLagALot Gotcha, I appreciate you letting me know how you were able to get it fixed. I'm glad that it's working for you now! /Kent

Hi @uncledrew_000011. It's definitely strange that it's doesn't happen when you're using your mobile hotspot. When you've got a chance can you try starting up your PC in a Clean Boot to see if that helps at all? If there's something else running on the PC that could be preventing it from connecting that may help. For more info on how to set up a Clean Boot check out the EA Help website. Let me know how it goes when you've got the chance. /Kent

@Weeks90 Is it giving you a particular error message when you're trying to log in? Could you share the full error message that you're seeing? /Kent

Unable to connec to EA servers Apex Legends

14 Replies

EA_Kent
Community Manager
6 years ago
Hi @uncledrew_000011.

It's definitely strange that it's doesn't happen when you're using your mobile hotspot. When you've got a chance can you try starting up your PC in a Clean Boot to see if that helps at all? If there's something else running on the PC that could be preventing it from connecting that may help.

For more info on how to set up a Clean Boot check out the EA Help website. Let me know how it goes when you've got the chance.

/Kent
Weeks90
6 years ago
Its doing the same thing but I try to play and can't connect to servers. I'm on Xbox
EA_Kent
Community Manager
6 years ago
@Weeks90

Is it giving you a particular error message when you're trying to log in? Could you share the full error message that you're seeing?

/Kent
uncledrew_00001
6 years ago
well what I did was I ran netsh command on cmd. didn't work. i restarted after that. didn't work. but then i bought a game on origin. and while it was downloading i opened apex again. and the servers got connected and now it's running fine. I'm not even sure what the problem was or how it got fixed. but it is
SiirLagALot
6 years ago
@EA_Kent its happening to me as well, i hopped on my pc, there was some origin update and then when i started apex i couldnt get past the first screen, kept saying "unalbe to connec to ea servers"
EA_Kent
Community Manager
6 years ago
@uncledrew_000011

Hmm, that's definitely weird. I'm glad to hear it started working again for you.

@SiirLagALot

Did you have the chance to try starting up your PC in a Clean Boot to see if that makes a difference at all? I'm curious if there might be something else running on the PC at the same time that could be preventing Origin from connecting.

/Kent
SiirLagALot
6 years ago
@EA_Kent I was having way too many problems, I reinstalled origin, it worked
EA_Kent
Community Manager
6 years ago
@SiirLagALot

Gotcha, I appreciate you letting me know how you were able to get it fixed. I'm glad that it's working for you now!

/Kent
youngsos87
6 years ago
I'm on ps4 and it's been 4days like this I deleted the game and re installed but still get invalid user tired emailing ea but no response
headstass
6 years ago
i am having the same issues on my ps4 i was playing all night took a break and went to get back on now it won't load and gives me a invalid ea account message