Unable to connect to EA servers Xbox Series S
Hello! I was playing just fine yesterday and all of a sudden after I logged off for a few minutes, I can’t get past the first screen. I press A and I get a “RETRIEVING MATCHMAKING LIST…” message and ...
Forum Discussion
EA_Aljo
Community Manager
Community ManagerHi there, @brostitute27
Try clearing the alternate MAC address with these steps:
Go to your Xbox Settings
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"
Let me know what happens. Thanks!
Hey Aljo! I tried, It didn’t work unfortunately.
- EA_Aljo
Let's make sure you do a good, thorough, restart. I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
It got fixed automatically! Thank you, must’ve been a server issue.
- EA_Aljo
Great! If you have any other issues, please reach out to us again. Good luck and have fun!
I also did everything in the thread but its not working
- EA_Aljo
Are you playing on a wired or wireless connection? Also, are you able to connect if you switch to a mobile hotspot? This would be just as a test and not intended as a permanent solution.
I'm having the same problem right now
- @ronaldolr2002 Me to, doesn’t work. Ea is sucks, i payed and cant play.
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