This has been going on for about 2 months now. I've been trying to purchase coins but this error pops up and I'm unable to. Me and my partner both have it, we contacted EA support and reinstalled, we also cleared our cache but it still won't allow us to purchase any coins. Any one have any ideas or suggestions on what to do?
Platform: Origin - PC
Server Location: United States
Community AdminI personally don't know anyone else who plays except me and my partner. And yes he has encountered the same issue and hasn't been able to purchase as well. We contacted someone via EA support a while ago, and I've reinstalled and cleared my cache as recommended, and they mentioned it should be good in a few days but it hasn't. We just hope this issue gets resolved before the new battle pass and character comes out ☹️ but so far our expectations has been going down due to this issue.
Community AdminWe used a VPN before but it was long before this issue came up. We don't us a proxy and haven't tried purchasing via mobile browser yet (I never knew you can even do this). We don't have another connection at home other than our neighbors.
I was wondering if it's still possible to redeem apex coins using a code bought online?
EA StaffUsing a VPN prior to this might be causing some issues now, will need to confirm that.
Codes redeemed online that support your region should work if redeemed via Origin but would need to be from a legit vendor (like Amazon).
On your ea.com account, is your country/region matching where you currently live?
Community Manager
