Unable to submit Apex ban appeal – “Case not created”

Please verify whether Case #868496642 actually exists in the system. If it does not, please help me create a valid appeal case. I can provide any information, screenshots, account data, or gameplay recordings needed to support the appeal.😭😭

Hi,

I am opening a new topic because my previous thread was marked as solved, but unfortunately the issue is still not resolved.

Previous thread:

Unable to submit Apex ban appeal – “Case not created”

https://forums.ea.com/discussions/apex-legends-technical-issues-en/unable-to-submit-apex-ban-appeal-%E2%80%93-%E2%80%9Ccase-not-created%E2%80%9D/13693909

I have already tried all of the troubleshooting steps suggested by EA_Claus in the previous thread, including incognito/private browsing, logging out and submitting as a guest, using different browsers, trying a different device, and using the Contact Us / Customer Support route.

Unfortunately, none of these methods resolved the issue.

My original problem was that Penalty History repeatedly showed “Case not created” when I tried to submit an appeal for my Apex Legends ban.

Later, the EA Help support flow told me that my appeal for the Sep. 04, 2026 Apex Legends ban had been submitted successfully and returned Case #868496642.

However, I still have no way to verify that this appeal actually entered the moderation review process.

Case #868496642 does not appear in My Cases.

Penalty History still shows the Appeal button and does not show any submitted, pending, or review status.

I have received no appeal-related email.

I also tried contacting EA Help again because I wanted to speak with a live human advisor. However, the chat repeatedly returned the same automated enforcement response. Even when I directly asked whether I was speaking with a live human advisor, it did not answer the question or transfer me to one.

Another support attempt generated Case #958260632 and displayed “An advisor will email you soon,” but I was still not connected to a live advisor.

I am not asking the forum team to review or overturn my ban.

I only need help confirming whether Case #868496642 actually exists in the appeal review system and whether my appeal was successfully received by the moderation team.

If the appeal was not actually received, I need help getting a valid appeal submitted.

Could a Community Manager please escalate this EA Help / appeal submission issue to the appropriate support team?

Thank you.

EA_Claus​ 

Hi EA_Claus,

Unfortunately, the accepted solution has not resolved the issue.

I followed the suggested Customer Support / Contact Us route, but the “advisor” chat I reached appears to be an automated enforcement assistant. I directly asked whether I was speaking with a live human advisor, but it repeatedly returned the same automated appeal response instead of answering or transferring me.

The automated flow returned Case #868496642 and stated that my Apex Legends appeal was “submitted successfully.”

However, I still have no way to verify that the appeal was actually received by the moderation team.

Case #868496642 does not appear in My Cases.

Penalty History still shows the Appeal button.

There is no submitted, pending, or review status shown.

I have received no appeal-related email.

EA’s guidance states that after an appeal is submitted, the appeal status should update in Penalty History. That has not happened in my case.

Therefore, my original issue is still unresolved. I cannot confirm whether an appeal was actually created and entered the moderation review process, and I cannot reach a live human advisor who can verify it.

I am not asking forum staff to review or overturn the ban. I only need assistance with this EA Help / appeal submission issue.

Could this please be escalated to someone who can verify whether Case #868496642 actually exists in the appeal review system?

Thank you.