Voice chat not working xbox

I am indeed.

@EA_Blueberry 

Hey Blueberry,

I'm also experiencing this issue with an Open NAT.

Thank you for checkin in Blueberry. 

What is so odd is the inconsistency of the issue. Just to mention, my job is to troubleshoot classroom technology so I am good at trying it all, isolating elements that are not at fault and so on. I firmly believe you have a game bug. 

I have 5 matches with no audio, then one match I have player audio, then 10 more matches I do not. 

I have power cycled my unit, checked controller for firmware update, rebooted router, modem, went appear offline, online, reinstall game. Voice chat to speaker, voice chat to both, check in console mixer, toggle every combo of audio settings in game setting's menu. I have tried everything I can think of and still get less than 5% of my games to get chat audio. 

Question: I assume, if I am seeing a voice icon appear on the bottom left of my screen, indicating voice is heard, that this is the game chat visual indicator recognizing audio. NOT party chat audio. Is that correct?

I know the overlay for my xbox party voice chat location, this is not it. I am speaking to the game indicator for who is talking. 

Thank you again for your attention. 

Thanks for all the detailed info. Last couple things I need to forward to the team:

• Do you have ports opened for Apex Legends? https://help.ea.com/en/help/faq/opening-tcp-or-udp-ports-for-connection-issues/
• What type of headset are you using? (model/brand)

Astro A-10, plugged directly into controller via 1/8" headphone connection. No mix amp. 

Destiny 2 voice chat is flawless, fyi. As are any other game audio for me. 

The ports you link to, a few clicks through, lead me to the core xbox live ports, correct? They are all except 1863, which appears on your NHL 19 list, but not on the xbox list. 

Is there a list for Apex? 

This link should bring you directly to them.

https://help.ea.com/en/help/faq/opening-tcp-or-udp-ports-for-connection-issues/#apexlegends

Alrighty. Will try tonight. Thanks. 

Seems excessive but I hope it works. 

Hey @EA_Blueberry 

I tried forwarding those extra ports and still unable to hear teammates. I do not see their microphones register as talking but I do see it type in chat that they can hear me on their end. I can see my Mic light up so I know they are talking. I believe when I play with people that are in parties, they are showing as talking all the time. I was not in a party. I even started a party and switched to game chat but it did not work. After leaving the party, I was also not able to hear them.

I have Astro A40 TR's using the Astro MixAmp through USB. Any other suggestions, I'd be glad to look into.

@AsusGamer84 

Thanks for the details!

So far we have a couple users experiencing this with Astros. Is anyone else experiencing this with a different set of headphones?

I have experienced this with the Microsoft branded headphones as well as the turtle beach set i just bought