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ZHIYUEYUFPS914's avatar
ZHIYUEYUFPS914
Rising Newcomer
10 days ago
Solved

Why were our devices banned?

My in-game ID is LeoKranis. My two friends and I were banned at 2:30 PM UTC on the 12th.We’re not sure if the ban was caused by us playing on the Japanese server, or if there was an issue with EA’s a...
anticheat
  • EA_Mako's avatar
    EA_Mako
    10 days ago

    Hey ZHIYUEYUFPS914​,

    I'm afraid we wouldn't be able to discuss account details here on the forums, including why a ban may have occurred.

    If you feel an action was placed on your account incorrectly, please create an appeal with these steps so our Terms of Service team can take another look.

    One of the members of the ToS team will be able to take another look at the situation that resulted in a ban to see what took place and whether there could have been a mistake with that action.

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
10 days ago

Hey ZHIYUEYUFPS914​,

I'm afraid we wouldn't be able to discuss account details here on the forums, including why a ban may have occurred.

If you feel an action was placed on your account incorrectly, please create an appeal with these steps so our Terms of Service team can take another look.

One of the members of the ToS team will be able to take another look at the situation that resulted in a ban to see what took place and whether there could have been a mistake with that action.

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