Forum Discussion

Seasoned Newcomer

21 hours ago

Solved

Wrongfull apex ban

Og apex sweat here with around 5000 hours on the game let me make this as short and as understandable as possible. Basically, i used to play this game a lot around the corona outbreak and racked u...

anticheat

playstation

EA_mplsnow
19 hours ago
Hey rokiXEPA,

Thanks for taking the time to explain your situation and context, and sorry to hear that someone else got into your account. Unfortunately, we are unable to support account-related requests, including ban reviews, here on the forums because we don't have the necessary tools.

In terms of the Apex account ban, the best course of action at this time would be to continue appealing, as you have been doing, and provide evidence of the account having been hacked in the appeal(s). That way, the ToS team will have more information to work with, on top of the right tools and records, to review your case.

I see you've gotten most of your account back, but in case you haven't already, please try to go through as many of these security steps as possible to secure your account and contact support to help recover the account in full. Thanks!

EA_mplsnow

Community Manager

19 hours ago

Hey rokiXEPA,

Thanks for taking the time to explain your situation and context, and sorry to hear that someone else got into your account. Unfortunately, we are unable to support account-related requests, including ban reviews, here on the forums because we don't have the necessary tools.

In terms of the Apex account ban, the best course of action at this time would be to continue appealing, as you have been doing, and provide evidence of the account having been hacked in the appeal(s). That way, the ToS team will have more information to work with, on top of the right tools and records, to review your case.

I see you've gotten most of your account back, but in case you haven't already, please try to go through as many of these security steps as possible to secure your account and contact support to help recover the account in full. Thanks!