Forum Discussion

2 years ago

Solved

Xbox - Apex - Lost connection to Xbox live and ea servers error

Issue started yesterday on my Xbox one. My Xbox is connected to the internet but I get the error message of lost connection to xbox live and ea servers on Apex legends S17. I have tried everything. I have gone through all the threads and taken the advice. Gone as far as reinstalling the game,but I get the same error message. I have done reboots and restarts on both the Xbox and router multiple times. Any suggestions? Is Apex having issues with the servers? (wouldn't be surprised). I have changed max address, changed DNS to manual, tried a hardwire connection. Nothing is working. Any help will be appreciated.

EA_Aljo
2 years ago
@twilson2012

If clearing the alternate MAC address is not working, I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

46 Replies

Gatorboy8000
1 year ago
@EA_Aljo no nat is open and ipv4/6 are blank
EA_Aljo
Community Manager
1 year ago
@Gatorboy8000

Sorry. I meant the IPv being blank is odd. I haven't seen that before. Are you sure it doesn't just say IPv & IPv6? That means you're using both. Which is fine. If it was just IPv6, you would want to switch to IPv4.

Unfortunately, I'm out of ideas as to what is causing this. It would be good to speak with your ISP to see if they are noticing any issues. Do you happen to have access to the administration for your modem/router? If so, it would be good to check the firmware and make sure it's up to date.
Gatorboy8000
1 year ago
I'm planing on sending my console as a is it might be a hardware issue mainly ea games but other games too thanks for your help
EA_Aljo
Community Manager
1 year ago
@Gatorboy8000

Sounds good. If it's happening with other games too, it's possible there's a hardware issue. Good luck!
Raining_Skill
1 year ago
I don’t believe this is a hardware issue. I’m having the same exact issue as the previous commenter has described. All connections are functioning properly but failing to connect to EA servers. I’ve tried everything from hotspots to ethernets.
EA_Aljo
Community Manager
1 year ago
@Raining_Skill

If what has been suggested in this thread and in the connection troubleshooting help here, please contact your ISP to see if they are noticing any issues.