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mianicholls's avatar
5 years ago

XBOX ONE : Apex Legends Crashing on Starting Menu

Every time i start up the game i get to the main menu and then my game will crash when i click A to get into the game. 


The game doesn’t crash when i’m on a second account only my account. 

My account also crashes on a completely separate xbox so i know it can’t be an xbox issue. 

I’ve spoken to EA help twice on the phone and once via chat and still no solution? 

i’ve also contacted microsoft who have also found no fix?

I’ve tried:

-cleaning the xbox 

-deleting the game (twice) 

-deleting save files

-deleting account of xbox and signing in again 

-power cycle

-switching xboxs

-resetting internet

-resetting mac address 

-switching to wired internet/switching to wifi

-trying to launch other EA games (which have worked fine)

Any advice would be amazing as i’ve invested time and money into my account and miss it dearly!

8 Replies

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hi @mianicholls

    Are you getting any error messages when the game crashes? If so, what's the full error you've been seeing? 

  • Hello, 

    It doesn’t show an error message, just straight back to the xbox dashboard 

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @mianicholls 

    Got it, thanks!

    When you've got a chance would you mind sharing a DxDiag so we can take a look? 

    For more details on how to pull one up check out the EA Help website. Once you have the text file please attach it here. Thanks! 

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @mianicholls 

    I'm sorry, I think I got my posts mixed up with a different thread. That's something for PC only. 😞

    Do you have a different gamertag on your Xbox that you could use to try launching Apex Legends? If so, could you give that a shot to test and see if the game is still crashing? I am curious if this only happens with a specific account. 

    Please let me know what you find out if you're able to give that a shot. Thanks! 

  • no worries! 

    apex works completely fine on a second account on the same xbox. if i log in on another xbox it also crashes still. 

    it seems to just be my gamer tag

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @mianicholls 

    I see, thanks!

    Did you ever unlink that Xbox account from a different EA Account? 

  • Hello,

    My xbox has always been linked to the same EA account (i’ve only been playing apex for around a month). 

    Im not sure if this is related but my friends on Playstation are experiencing the same thing but only the people in my Club? could that be relevant? 

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