Xbox Performance Issue

Hi there, @MrZetah 

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

I did this and it doesn’t help. My game stutters pretty frequently. It doesn’t feel like a connection issue as my ping as good. 

@modest-BOOMSHAKA 

Thanks for trying. Do you play on a wired or wireless connection?

I had this same problem once in 45 games.  The game started with about 2 frames per second.  Seems like the whole lobby was effected atleast...  Resolved itself after a minute or so.  Very frustrating to have slow motion and very delayed hit registration.  Reminds me of season 1 lol..... 

@EA_Aljo This is an issue that many players have already reported, it's the issue #1 on the Reddit's bug list. I think we would appreciate some kind of acknowledgement from EA's side because the game is kind of unplayable right now on console. It's very frustrating to start a fight and suddently you cannot move or shoot correctly and die systematically. This issue is not caused for any user's configuration, the game was fine tuesday morning, it started after the season's 4 patch.

@modest-BOOMSHAKA 

That's good you're wired. It's a lot better than wireless. I'd like you to try clearing your alternate mac address with these steps:

Go to your Xbox One Settings (Just press Start, then click Settings)
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"

Let me know how it goes. Thank you.

@Capitangecko 

Yes. Power cycling your modem, router and console can frequently help with these issues so it's one of the first troubleshooting steps we suggest.

It didn’t help. Before you ask, I have uninstalled the game and reinstalled it as well. My ping is 11-18 or so with 9% loss. It seems to happen most when I’m opening boxes or peeking enemies... But the frame drops can occur just running around the map and even in the main menu .