Every time I boot up 2042, I get an infinite “connecting to online services” loading screen. I assume it might have something to do with the fact that I’m stuck playing the trial even though I purchased the physical Xbox one / Xbox series x version of the game. Does anyone know how to fix this?

@EA_Leeuw I can still play the Xbox one version but it keeps forcing me to install the trial if I want to play the series x version. So in my store there was the Xbox one copy, Xbox series X copy, and an Xbox one/Xbox series X copy (the one I purchased). I’ll attach a picture of it.

Hey @p3kl055xt9zg,Have you actually played the trial of the game and do you have EA Play by any chance?

I have the same issue but I bought the physical game from xbox live. I reset my password, closed out the game and even restarted my xbox hoping it just needed to reset. I just want to log on and play the game. Any suggestions?

Hey @8wpntx45d6uu,Have you played the trial in the past?

Nope. Just bought the game for xbox one.

2042 is stuck on “Connecting to online services” screen

17 Replies

EA_Leeuw
Community Manager
3 years ago
Hey @p3kl055xt9zg,

Have you actually played the trial of the game and do you have EA Play by any chance?
8wpntx45d6uu
3 years ago
I have the same issue but I bought the physical game from xbox live. I reset my password, closed out the game and even restarted my xbox hoping it just needed to reset. I just want to log on and play the game. Any suggestions?
EA_Leeuw
Community Manager
3 years ago
Hey @8wpntx45d6uu,

Have you played the trial in the past?
8wpntx45d6uu
3 years ago
Nope. Just bought the game for xbox one.
mrmacm
3 years ago
I have found a solution to most problems concerning not able to connect to servers on PS4.
Recent update to battlefield 2042 unlinked ea and PSN....
All you have to do is link your accounts again...
It would appear ea have a problem with the game unlinking accounts.......!
EA_Leeuw
Community Manager
3 years ago
@8wpntx45d6uu, alright. And what is the exact error that you get? Do you also get to see the request to reset your password?
p3kl055xt9zg
3 years ago
Yes, I’ve played the trial version of the game, I don’t have EA play but I’ve got Ultimate Game Pass
p3kl055xt9zg
3 years ago
I don’t know what to do, I’ve tried uninstalling the game and reinstalling, I’ve reset my router, restarted my Xbox, restarted the game, but nothing is working. It allows me to play the Xbox one version of the game but not the series x version.
EA_Leeuw
Community Manager
3 years ago
@p3kl055xt9zg, gotcha. So you have played the trial version of the game and you own the full version of the game, with no EA Play. Gotcha. Just out of curiosity; have you played the trial version of the game on the same Xbox account / EA-account connection as the Xbox account where you now own the full game on?
p3kl055xt9zg
3 years ago
@EA_Leeuw Yes, it’s the same account