Community ManagerI have the same issue but I bought the physical game from xbox live. I reset my password, closed out the game and even restarted my xbox hoping it just needed to reset. I just want to log on and play the game. Any suggestions?
Community ManagerNope. Just bought the game for xbox one.
I have found a solution to most problems concerning not able to connect to servers on PS4.
Recent update to battlefield 2042 unlinked ea and PSN....
All you have to do is link your accounts again...
It would appear ea have a problem with the game unlinking accounts.......!
Community ManagerYes, I’ve played the trial version of the game, I don’t have EA play but I’ve got Ultimate Game Pass
I don’t know what to do, I’ve tried uninstalling the game and reinstalling, I’ve reset my router, restarted my Xbox, restarted the game, but nothing is working. It allows me to play the Xbox one version of the game but not the series x version.
Community Manager@EA_Leeuw Yes, it’s the same account
Community Manager@p3kl055xt9zg, alright. And have you checked on your console if it still shows as BF2042 Trial installed, next to the main game?
Apart from that, you say that you have a physical edition of BF2042 that included both the Xbox One and Xbox Series version?
@EA_Leeuw Yes, still says Trial. I bought the version of the game that has both Xbox One and Xbox series X printed on it
Community Manager@EA_Leeuw I can still play the Xbox one version but it keeps forcing me to install the trial if I want to play the series x version. So in my store there was the Xbox one copy, Xbox series X copy, and an Xbox one/Xbox series X copy (the one I purchased). I’ll attach a picture of it.
Community Manager@p3kl055xt9zg, ah, I think that I now understand where the confusion is from. The game that you have is only the Xbox One version, not Xbox One & Xbox Series (so no Cross-Gen version). These were only sold digitally.
You might get confused by what is written on the Xbox physical CD box. It says Xbox One at the top, and in a small black bar it says Xbox One - Series X. This means that the version of the game that you physically own is backwards compatible on the Xbox Series X, since it can run Xbox One games. However, it is not actually the Series X version that you have physically, as those were only sold separately physical or in a bundle digital.
This is an image of how the CD box looks for the Xbox Series X.
More information about the versions of the game can be found in an older AHQ post.
https://answers.ea.com/t5/Battlefield-Announcements/Cross-Gen-Bundle-Added-to-the-Digital-Standard-Edition-for/td-p/10802679
@EA_Leeuw Ah okay, thank you for the clarification
Community Manager@p3kl055xt9zg, no worries. Hope it somewhat answers your question/issue? 🙂
