Banned (false Positive) appeal unaccepted
Hello i am here to just share my story even if this doesn't go my way i would love to figure out why i was banned i just downloaded the game the other day because i got a new pc and figured id be able to run the game and play for real it was to damanding for my old system anyways i get on the game play for a couple hours 2 hrs and 24 mins exactly i didn't think i did good i didn't think i played bad but apparently javelin thought i was cheating because i came back to the game a couple hours after i got off of it and i was banned PERM BANNED i don't know if i had a program on in the backround i don't have a cheat engine or any "trainer" mods for other games i was playing the game 100% the way it was supposed to be played after this ban happened i don't know how else to prove to these guys that i wasn't cheating i want to get into the game and enjoy it there isn't that much out there right now .
i tried playing on my other account and recorded the gameplay this time for proof even in display capture but an hour into my session i was kicked out i have the footage i don't know whereto put it or who i can send it too but this is very frustrating if i really was cheating i would've accepted the ban and moved on with my day but i want this fixed because this really is a false positive.
if anyone EA staff or DICE staff can please help and give me an answer that would be great and dont tell me to appeal it cause i did and they gave me nothing as a response thanks
this is my tracker if you want to take a look: https://tracker.gg/bf6/profile/1005699971699/overview
Hello, sorry to hear about your situation. I get how anxious and urgent this must feel for you.
If you’ve already submitted an appeal, that’s the right step to take. Please wait patiently for the appeal result, as this process may take up to 10 days or longer.
When reviewing account bans or suspensions, the dedicated team goes back through the relevant logs and records to verify whether the activity at the time did in fact meet the criteria for the action, or whether it may not have warranted a penalty. Because these reviews are more in-depth, they may take longer than a standard support request.
If there are any updates or results, the team will contact you through the appropriate channel, so please keep an eye on your email inbox.
