Mistaken Bans
Hi All,
I’m reaching out to spread awareness about the issue with these mistaken bans.
Like many of you have reported, I experienced the same thing. I was mid-game when I suddenly received a message saying I’d been disconnected from the server. I restarted my game, only to see that my account had been permanently disabled.
FYI: I have 11.4 hours recorded on this game.
After downloading my data from my EA account, I found the following listed as the reason for my ban:
Reason: Competitive_Advantage
When I first received the ban, it didn’t appear under my Penalty History. Like many others, I created a case under "Compromised Account" to speak with an EA agent. I received the same scripted response instructing me to appeal the ban, even though it wasn’t visible yet. After multiple chats with different agents, one suggested trying again within 24 hours.
Eventually, after 24 hours, the ban appeared in my Penalty History as:
"You broke our rules against gameplay enhancement."
At that point, I was able to submit an appeal. My appeal status now shows as "Transferred," and I’m waiting to hear back from the ToS team—hopefully with good news.
I played the Battlefield 6 Beta when it first launched and never encountered any bans. It was an incredible gaming experience, and I was genuinely excited to see what the full release would bring to the community. That’s why this situation is so confusing—my gaming setup and installed applications have remained the same since the Beta.
This brings up another important question: which programs or third-party software does the anti-cheat system flag?
The only applications I have installed that might be flagged are for my peripherals and communication:
- Logitech G HUB
- SteelSeries GG
- Discord
I completely understand the importance of shutting down cheaters—it’s essential to protect the integrity of the game. However, it’s equally important that the anti-cheat system be robust and well-tested against commonly used, legitimate applications like FanControl or MSI Afterburner. These are tools many players use daily and shouldn’t result in automatic bans without proper validation.
Gamers who buy Battlefield 6—a triple-A title from EA—expect a level of reliability similar to games like Valorant, which uses Riot Vanguard. Riot’s anti-cheat system is highly effective and transparent; if it detects a suspicious program, it simply prevents the game from launching rather than issuing an irreversible ban. It gives players the opportunity to take corrective action.
What’s most frustrating right now is the lack of communication and urgency surrounding this issue. Players who paid $100 for this game deserve transparency and clear updates on what’s being done. EA agents currently provide no confirmation as to whether this is a known issue or if the anti-cheat is simply acting too aggressively—especially since it was recently reported that over 330,000 users were banned for cheating or using Cronus Zen–like hardware.
(For the record, I had no idea what a Cronus Zen even was—I’m a keyboard and mouse player.)
To our Community Managers: EA_Bia, EA_Edu, EA_Hux, EA_Mako
On behalf of myself and the wider community, I ask that this issue be addressed immediately. With each passing day, more players are affected. Some are holding on to their copies hoping for resolution, while others are seeking refunds through Steam.
I believe I speak for everyone when I say this: please provide us with an update. Let us know that the ToS team and Javelin are aware of the problem and that it’s being investigated with priority.
Thank you, and I hope to see you all back in Battlefield soon.
