I own the game on Steam, have my EA, Steam, Xbox, PSN, etc all linked perfectly.
Purchased additional content on EA app to get the 10% discount, but none of it showed up in game.
My support ticket was closed because the agent didn't read it, or look at the order receipt from EA I'd included.
Has this happened to anyone else?
On December 04, 2025, I was automatically charged 2,700 JPY (14~15 EUR) via my credit card for the Battle Pass. Although the charge went through—I can see “B 2,700” displayed in the top right of the in-game menu—I have not received any of the Battle Pass content (e.g., weapon unlocks) that has been delivered to my account. In other words, I have paid but received nothing of value in return. I submitted a support request via the EA Web support form, but I have received no response whatsoever.
I originally tried this on Redsec through EA app and it said my account was restricted and unable to access online services with zero bans on the account to even appeal. Once I confirmed this with support that’s when I got curious and bought the game on EA app to see if it would let me launch BF6 or Redsec. It worked.
buying BF6 on EA play was the only way to access Redsec without that banned message. This is what I meant when I said their system is busted. One support person even told me there was no record on her end of me having a BF6 purchase through Steam, that’s when I knew the “fix” was to link it the hard way and rebuy it and refund.
I think they may have fixed it since. I was told by support (13th Nov) they personally thought "it should be fixed very soon" and my ticket had a "No fix" status then they just closed it, because you know...
Long story short, logged a new ticket they were just as unhelpful. Effectively blaming me for it while other agents admitted it was a known issue - quite offensive to be honest:
"You purchased the game on Steam, which is why your Battlefield Coins are not showing in-game. Since you bought the coins through the EA App, they can only be used if the base game is also purchased via the EA App. To utilize your coins, you would need to own the game on the same platform."
EA Help, 13th Dec 2025
The original mentioning it's a "known issue":
"I just got this checked by the team and I would like to inform you that this is a known issue and has already been reported to our team as many players around the world reported this issue to us and at this very moment we're are trying to fix it."
EA Help, 13th Nov 2025
Gave in, tried REDSEC and it just worked. No banned message. So, I guess it's fixed but not fixed...
It worked on the day I posted my previous comment; it may present differently for different accounts.
As of 2.11.26 I can confirm this works. I downloaded redsec and launched it in EA, the coins showed up then I closed the EA game and launched the one I actually bought in Steam and the coins now show! Thanks Araxin!!!
