The support class comprising of two separate classes that have vastly different roles gives it a really muddy identity and i feel like the class, teamplay and game overall would benefit from support being split into two classes. One being a dedicated Medic class the other a more traditional Support class.
I recently had a lengthy discussion with someone in regards to this topic. Which i have copied some of the points that were made below.
" Players in general are frustrated with having so many " nearby medics " around, but no one revives. I see it all the time, we all do. In chat, mentioned in online groups and pages etc..
With the supply pouch doing so much, while yes it's great when used properly, because it provides so much for the team. But unfortunately, while it's the greatest and strongest team focused gadget in the game. It's also the greatest baby sitter for players who lack the ability to involve themselves with teamwork, as it does everything for them. It promotes being a selfish solo player more than you guys realize.
Which only makes the lack of getting revives issue even worse."
"I know plenty of people who play support just for the LMG, mortar and the ammunition resupply, who have no interest whatsoever in playing the class for it's medic abilities.
Since this person now has abilities that others expect them to use, but don't want to. It causes frustration amongst those who are crying out for a medic. Imagine wanting someone who can for fill a need for you, be it health or a revive, they advertise their ability to help with an icon, but have no intention to help. I play support and have very little interest in the LMG, suppressing fire, ammunition resupply side of things, but I have to worry about my medic duties as well as doing supports job since others also depend on me for that too.
We are better off with having separate soldiers who are advertising what they are and what they do, instead of having them mashed into one, when some players aren't wanting to do both advertised jobs."
" Because someone who wants to play support for support gadgets and skills only still has medic skills available to them, skills which they ignore but are advertised to other players. Which only adds extra frustration.
Eg you're wanting a revive and you see a long list of people who have the ability to revive you. Now if most of those people have no intention of reviving other players because they want to play support as, well support then it makes sense they have the ability to revive removed from them.
Someone who plays support with the intention of playing as a medic is more likely to give you a revive. By separating the two you free up some of the frustration as you now know the few medics you actually have and can see icons for while you're waiting for a revive are more likely to assist you.
As people who play medic have less firepower and less offensive gadgets it's more of a deliberate pick to be an actual team player and do your job. "
Hope this helps. :)