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jaChrzan's avatar
jaChrzan
New Traveler
3 months ago

BSOD at game startup

PAGE_FAULT_IN_NONPAGED_AREA
eaanticheat.sys

When I start the game, I have a little splash art screen with the EA Javelin loading. Game tries to start and after around a minute of black screen there is BSOD with the given details.
I have tried everything I found except reinstalling the OS and updating the BIOS.

I have been playing golmud just fine, had exams, didn't play for few days and when I tried to play again now I get this every single time, making me unable to even get to the menu.

I have tried:
- updating the Windows to 25H2
- reinstalling the game
- deleting the EA anticheat and starting the game to make it reinstall
- sfc /scannow
- check disk 
- updating/rolling back the drivers
- disabling hyper-v
- disabling old drivers I had or updating them
- made sure I have TPM on
- I tried starting it with 16 out of 32gb ram
- tried disabling XMP
- enabling Core Isolation
- I believe i also did mdsched
- and others...

I have zero idea what could be causing it, analysed the minidumps with Claude and as I understand it, eaanticheat tries to read paged memory region from nonpaged context. I dont understand why it happened just after I have played few games at Golmud

I am attaching 2 dumpfiles (one with hyperV enabled, the other with hyperV disabled), DxDiag and few logs from event viewer.
If I should attach anything else let me know.

19 Replies

  • jaChrzan's avatar
    jaChrzan
    New Traveler
    2 months ago

    Hi EA_Barry​ 

    I have even updated BIOS to the newest version and nothing helped 
    still similar 0x50 in eaanticheat.sys
    I have seen other threads with people having exact 1:1 issues.

    Is there work being done to push EA Javelin update?

  • jaChrzan's avatar
    jaChrzan
    New Traveler
    1 month ago

    I have now updated the game and updated the bios to even newer version
    still crashes at the start

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    1 month ago

    jaChrzan​ 

    Can you grab a new Dxdiag and post it here, maybe we can use the error reporting info in there to suggest troubleshooting. Thank you. EA_Barry.

    DXDIAG

  • jaChrzan's avatar
    jaChrzan
    New Traveler
    1 month ago

    EA_Barry​ 
    Hi, 
    I've done it already several times, however here you go
    Im not on insider build
    I dont have issues with my ram as Memtest86 didnt show a single error
    All the windows scans fixes etc didnt show any errors 
    Im on newest nvidia driver however the issue persists even on the driver released before the issue started occuring
    I reinstalled nvidia drivers with DDU
    Updated to newest BIOS
    I have turned off any Game boosts/XMP, I have also tried undervolting the CPU which didnt help
    I have also tried clean boot with just EA processes enabled which didnt help either.
    Im completely out of ideas as I feel I've tried everything thats possible except clean Windows reinstall, and i dont want to do it as I dont have enough free time currently to setup everything again.
    I've seen there have been even more similar issues popping up recently on the forum.

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    1 month ago

    jaChrzan​ 

    There is a small chance the following will help you...

    Can you check if you have Windows Update KB5121003 installed? If so, please rollback/uninstall that update and then reboot and retry playing. Let us know if this has any effect please. Thank you. EA_Barry.

  • jaChrzan's avatar
    jaChrzan
    New Traveler
    1 month ago

    Hi EA_Barry​ 

    This Windows Update released 11th August, when my issue started in May
    However I can still try uninstalling the update and report back

  • 7327257633's avatar
    7327257633
    Newcomer
    1 month ago

    Just uninstall the game and demand a refund through steam or better business bureau. It is not your pc. it is the all knowing "anticheat" they run that bricks your system. They refuse to acknowledge or fix it.

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    1 month ago

    jaChrzan​ 

    EDIT. I do not have any new troubleshooting you have not already tried.

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