Forum Discussion

LO-LONGTIMEEE's avatar
LO-LONGTIMEEE
New Novice
5 days ago
Solved

EA Account Was Banned

I got banned for the reason so called "Gameplay Enhancements" , i have no idea why i got this or i have no idea why i got any ban ! we all known that this charge is always a mistake !

  1. I post my detail complain and not get a replay for over 3 days.
  2. I never used any cheat Trainer or bugs in multiplayer games
  3. My KD seldom higher than 1.0 ! During my whole gameplay these years !
  4. I have poor NETWORK and DEVICE so i always lag and have high ping, my firearm always only have half firing rate in my client sight. So i braeak "Gameplay Dehancements" ,  Dehancements only me!
  5. I tried to open the game and been banned during the loading ! And at that time , my NETWORK told me that the internet is not  stable . So i think since it is not in the game , i just let you unstable maybe stable after a while ~. Because of it i got banned , beyound that i can't imagine any reason i got banned !

 

 

  • LO-LONGTIMEEE​ This situation sounds incredibly frustrating, especially given the circumstances. When anyone is banned from the game, CMs cannot help, and the forums are not the right avenue to go through. Bans are not handled here and are only handled through Terms of Service. They cannot always reply immediately, and sometimes it does take a bit of time.

    If you have not received a response within the timeframe they provided, you can always reach out to Live Support and request an update.

    Sadly, we here have no way to assist with a banned account.

6 Replies

  • apexdefdss's avatar
    apexdefdss
    Seasoned Newcomer
    5 days ago

    I was also recently banned for the same issue "gameplay enhancement" which left me in shock when I was just playing yesterday night using the same controller i have been using for a while now. I am waiting for a response to my appeal but I have checked the web and it seems this issue is almost never resolved and I am just crumbling inside with all the money and time I spent on my account to be permanetly banned and not even get notified or given details on the specific issue or provide evidence for me to dispute. years of gameplay and large amount of money wasted to a ban. EA has truly did it for me to break down.

  • Oldwarriorrs's avatar
    Oldwarriorrs
    New Rookie
    5 days ago

    mate I got banned for 3days and when I submitted an appeal for that 3days banned and they extended it to 9 days . reason was we are investigating ur case and it takes time :))))))  can u imagine? if u appeal for ur bann. they will extend it

  • EA please fix this  I swear to god I am not hacking why I have to struggle to play this game 

    Its been 4 days and its say Transferred  I just want to play 

  • apexdefdss's avatar
    apexdefdss
    Seasoned Newcomer
    2 days ago

    I just got banned again for the same reason on my alt account for "gameplay enhancements" I seriously am just planning to quit my long time favorite game now. I was grinding ranked using the Gamesir G7 Pro 8k and I believe this must have triggered both bans for me now. I have been recently improving alot with this insane controller with better aim and overall hitting more shots since it is very easy to control and customize said controller that is being USED by many pros and content creators who promote the product to be a very good buy. I am assuming the EA ban system for apex is detecting my recent improvement with the GAMESIR to be cheating when that isnt the case and now I have nowhere to turn but wait for my appeals which seem to never be resolved. I guess me showing any improvement in Apex Legends mean im cheating, i have been playing for years using only controllers like the dualsense edge, ps4/ps5 regulars and the new scuf omega licensed ps5 controller and now the Gamesir controller that any top player is using but they dont seem to be getting banned so why am i?? I am truly lost at this point cus both my accounts, money and time are wasted under these false bans and zero proof being shown of me actually commiting any rule breaks under ToS.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 days ago

    LO-LONGTIMEEE​ This situation sounds incredibly frustrating, especially given the circumstances. When anyone is banned from the game, CMs cannot help, and the forums are not the right avenue to go through. Bans are not handled here and are only handled through Terms of Service. They cannot always reply immediately, and sometimes it does take a bit of time.

    If you have not received a response within the timeframe they provided, you can always reach out to Live Support and request an update.

    Sadly, we here have no way to assist with a banned account.

Featured Places

Node avatar for Battlefield 6 Technical Issues

Battlefield 6 Technical Issues

Having issues with Battlefield 6? Join here to find help with connectivity, performance issues, crashes and more.Latest Activity: 23 hours ago
8,143 Posts