Game Crashing Randomly on Xbox Series X

Hello, the game has frozen since I bought it near release, no stutter freezing, just freezes then shuts the game down, no error code, no specific place it freezes

could be making a loadout in the main menu, just spawned, swapping weapon, or looking at the floor it’s completely random and not the same thing every time

thanks 

scarletpk​ Hey, apologies for the late reply in this one. I am following up with issues today, so I wanted to see as its been a few days if you are still getting crashed

If it is still happening, is it just hard stutter freezing, or just freezes while in gameplay and then closes the game down? Videos are always great, but not necessary unless there is an error code, or something crashes in a very specific place.

Let me know.

EA_Shepard​ 

Thank you for your reply! When it crashes it doesn’t say any error codes, it just freezes, then closes the game completely and takes me back to the Xbox home page…. I can get a video if needed to show you but can’t upload on here as the files are too bigI have tried reinstalling the game repeatedly…Upgraded internet to 900mb/s…Changed the settings on Xbox to 720p…..Turned off all hdr settings…..Installed just the multiplayer with no hd - crash…….Installed just the campaign with no hd- crashes…..Powered up the game, waited in the loading screen and it will eventually crash…. I can download battlefield whilst playing playing any other game so I don’t think it’s overheating
Tried WiFi
Tried cat 5
Tried cat 6
I’ve opened the Xbox up and cleaned any dust that was there. Which there wasn’t and dust, Xbox is in a well ventilated area…..Ea help line suggested changing Xbox to a different socket, that didn’t work…..there is probably more I’ve tried but I can’t think at the top of my head, very frustrating as I really want to play the game 

scarletpk​ Hey, can you let us know what has been done? Don't want to send you steps you already did. For Xbox, there aren't that many, really, but we need to know what happens when it crashes, too.

To the main menu
To the Dashboard
Does the game freeze with that hard noise and then crash