Game Crashing With Unknown Error 0:85009S
Hi everyone,
A couple of days ago I decided to do a clean install of Windows 11 and installed all the necessary drivers. When I install and play Battlefield 6, after about 5 minutes the game kicks ...
Forum Discussion
I'm having the same problem since yesterday morning after reinstalling Windows. I did a full wipe, installed Windows 11 Pro, ran the debloater script and only installed essential drivers, Steam and then Battlefield 6. Since then, I've tried everything suggested here and on the Steam forums, no luck. So out of frustration, I wiped my PC again, this time I didn't even run the debloater, just installed my drivers and Battlefield 6 through Steam and yet I still get the exact same error.
The only thing that has changed since my long running Windows install before yesterday is my location, I bought this PC in the Netherlands but I live in Sweden now. EA_LunardustCat / EA_Aljo / EA_Rtas can you by any chance check if my account got flagged for unusual activity (might happen due to region change)? My EA account is connected to Steam, but I can pass on my Steam ID in a private message.
Since so many people are having this issue, looking at these forums and at the Steam community, I doubt the problem is on our end and frankly, I don't think it's reasonable to ask people (especially less tech-savvy ones) to try and do most of the workaround mentioned here. Please have a proper look into this issue.
EA_Aljo
Community Manager
Community ManagerHi there. Please make sure the country on your EA account matches the country you are located in. If that is not the issue, please get me a DxDiag report. Instructions for that can be found here. Thanks!
I've sent you the full DxDiag report in a private message, you can find a slightly redacted version attached to this reply (I've redacted unique IDs/keys I'd prefer not posting publicly). This file should still be useful, otherwise check my PM :)
I changed the region of my account, however I doubt that's the issue. I could play until yesterday morning when I reinstalled Windows and I've been in Sweden for a few months now and before that I spent 7 years in The Netherlands - all while my birth country (neither SWE/NED) was set as my birth country on my EA profile.
Thanks for checking.
- EA_Aljo
Thanks! Appreciate you sending that over. Here are my suggestions:
- You have 2 active GPUs. Disable the iGPU.
- Clean install the latest AMD drivers using DDU (Display Driver Uninstaller)
- Check to make sure Secure Boot is on
- Disable any background overlays. Razer Synapse, Discord, Steam, AMD, etc.
- Try forcing dGPU only. In Windows go to Settings > System > Display > Graphics. Set Battlefield to High Performance (RX 9070 XT)
Let me know how it goes. Thanks!I have disabled the iGPU, I'm still getting this error randomly. Sometimes several times within a few minutes (upon clicking close, I either get back to the menu immediately or if I was in the training area that just continues. If it happens during a match, I get kicked out).
Razer Synapse is not even installed, all other overlays are turned off. Secure boot is turned on (the game would not even boot past the Javelin loader without it), TPM is also enabled. As I mentioned earlier, at this point I've tried everything that was listed on these forums or on Steam.
Most likely this has not much to do with my video card, the game runs perfectly fine. Technically this is not a crash, it's a service issue on EA's/DICE's end, especially given how it happens to several people now, it's not an isolated case.
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