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EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
10 months ago

Re: College Football 25 Causing PS5 To Overheat

Hey @shyguy-carl 

Thanks for reaching out to the community and letting us know what you're running into. 

First, I'd recommend checking the console for dust build-up and ensuring it's in an open area. 

If this continues can you confirm if your playing on the internal storage or an external SSD?

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  • shyguy-carl's avatar
    shyguy-carl
    10 months ago
    @EA_Illium

    I have already checked the console for dust build up, even opened it up and cleaned off the fan/removed any dust.



    I am playing on a PS5 Digital Console, internal storage.



    Yesterday evening, I played a different game I own with no issues. I then went back to College Football 25 and I was able to play for approx. 3 hours with no issues because I was only simming a dynasty. If I try to actually play a game, it will cause the system to overheat. Seems to be an isolated issue to only when playing a game.
  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    10 months ago

    Hi @shyguy-carl 

    Thanks for the additional information!

    Can we also verify if the following changes this at all?

    1. Make sure you have the latest software update.
    2. Troubleshoot your connection to EA games
    3. Unplug any devices attached to the USB slot.
    4. Entering Safe Mode and Rebuild your PS database

    If this keeps up when starting a game let us know the following,

    • EA ID (PSN ID/Gamertag):
    • Do you get an error codes or error messages?
    • If possible, share a Screenshot or Clip of any errors...

    Cheers!

  • shyguy-carl's avatar
    shyguy-carl
    10 months ago

    I will check out the software update this evening, but im pretty sure its up to date as it automatically does this. I haven't had any issues connecting to the servers.

    • EA ID (PSN ID/Gamertag): metal-shyguy
    • Do you get an error codes or error messages? The only error message that pops up is a temperature warning from the actual PS5 console saying its too hot and to wait for it to cool down. If I ignore it, the system eventually just beeps and then shuts itself off shortly after the pop up. I have not gotten any errors related to the actual game itself. I want to reiterate that this only happens when playing an actual game. Launching the game, navigating menus, and even simming only in Dynasty mode does not cause this to happen. I have also played my other games to make sure its not just a PS5 issue and they all play fine as normal with no overheating.
    • If possible, share a Screenshot or Clip of any errors... See above.
  • shyguy-carl's avatar
    shyguy-carl
    10 months ago

    Alright,

    Checked all updates, everything was already up to date. I didn't have any issues with my connections either. All USB slots were cleared.

    The issue of the PS5 getting too hot and shutting down still remains when trying to play a game.

    I stopped trying to play and just continued to sim a dynasty which causes no issues, again its only when trying to actually play the game.

  • Paxmallot's avatar
    Paxmallot
    New Scout
    10 months ago
    @shyguy-carl Same, I've done all of the steps recommended multiple times, can sometimes get through a game (rare) but during the game crazy graphic glitches appear throughout.

    The only thing I can think of is completely getting rid of the game from the system, not just deleting it but deleting it and having it removed from the game library on the system essentially wiping any memory from our profiles from the game, then somehow buying the game again from scratch (which we should get for free)
  • shyguy-carl's avatar
    shyguy-carl
    10 months ago
    @Paxmallot shyguy-carl

    I haven't had any graphic issues, it will play for a minute or two before the temperature warning pops up. If I continue to play through it, the PS5 will shut itself off.
  • shyguy-carl's avatar
    shyguy-carl
    10 months ago
    @EA_Illium shyguy-carl

    Alright,

    Checked all updates, everything was already up to date. I didn't have any issues with my connections either. All USB slots were cleared.

    The issue of the PS5 getting too hot and shutting down still remains when trying to play a game.

    I stopped trying to play and just continued to sim a dynasty which causes no issues, again its only when trying to actually play the game.
  • Paxmallot's avatar
    Paxmallot
    New Scout
    10 months ago
    @shyguy-carl debating buying an entirely new ps5 but that seems a little extreme. Maybe our best option is to buy the actual disc if you have the option tomorrow, or download standard edition tomorrow. We need to get game codes sent to us
  • shyguy-carl's avatar
    shyguy-carl
    10 months ago
    @Paxmallot Yes, that is pretty extreme as its clearly not a problem with your console, this is an issue with the game. If there was a problem with my console, then anything I try to play would cause this to happen but that's not the case here.

    I have a digital console, so disc is not an option for me. Hopefully they have a patch here soon that helps these issues.
  • Paxmallot's avatar
    Paxmallot
    New Scout
    10 months ago
    @shyguy-carl Played ea pga tour yesterday which is 2 to 3 times larger in terms of GB (27 for cfb vs around 63+ for PGA) and had no issue. It's crazy :/
  • Darkodyssey29's avatar
    Darkodyssey29
    8 months ago

    I am having the same problem. I play ultimate team (Rush) for 10 to 15 minutes and my ps5 shut down cause of overheating. I just cleaned my ps5 for dust and is on a open place. Never had this iseu, exept fc25. Ea please do something about it. We pay enough for this game. 

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