I preordered CFB26 for PS5 through Walmart, but when they emailed me my pre-order code it was an Xbox code(25 characters instead of 12). I've spoken to a few people from their customer support and they all have referred me to EA.
It was a pre order exclusive, new orders will never get a code. Unfortunately unless someone steps up we seem to just be SOL
Don't agree to this. I just got my replacement and they didn't generate a new code at all. I am now going back to Wal Mart customer service to see if they'll be able to generate any code at all this time.
Exactly and now these companies are putting into retailers' hands that hardly know what they are doing here. I remember the days of getting your code on a receipt and then adding it once you get home. Now we are at the mercy of these companies that don't care about you and only want your money.
I’m blaming both parties because it appears they did the same thing last year for the preorder. I preordered the steel book version from Walmart and got what seems to be the **bleep** Xbox code when I clearly ordered the ps5 version. What a mess.
It is and I feel like that EA should just give us the correct code and stop dealing with places like Walmart who outsourcing their Customer Service is not helping as you can barely hear them or understand them.
They told me the same thing and I called back in 48 hours and they told me they needed me to return the game to get a new code. I told them that made no sense because the game is fine I just need a new code. They were telling me to generate a new code they need to order a new game. I was like, how does that make sense, I got PS5 and you provided me a code for another system. It seems like a simple fix but everyone making it difficult. I miss the days the codes just came in the cover of the game.
I've gotten no traction with my EA cases. Each time I open a case, it just sends me a non-relevant auto-reply about the Madden / NCAA 25 pre-order bonus and the case auto-closes.
I am concerned seeing the back and forth some of y'all are encountering between Walmart and EA. These situations are so frustrating and such a waste of time for everyone involved.
I just heard back from EA and they said that they can't do anything as Walmart bought the game and we have to go through them.
I got the code before the game came out and it was an Xbox code from Walmart. Been trying to have them fix this but they are now saying that EA has to fix this. I'm calling @*%^$%#@ on Walmart crappy customer service.
Sony won't do anything with this and I know that so hopefully EA can get this resolved.
Just got off the phone with Walmart customer service, [Phone number removed]-925-6278. They said they will be emailing me a new, corrected code within 24hrs. I let them know the code I got seemed like a code for Xbox, 25 characters. I ordered a ps5 version. So, hopefully I'll get a usable code.
