Missing preorder bonus dragon age veilguard
I’m missing the preorder bonus, the blood dragon armor, from Dragon Age: The Veilguard. I’d preordered the Deluxe Edition but there’s no armor. Can anyone help?
Forum Discussion
30 Replies
EA_PythiaCommunity Manager
Hello @Tempest9186,
I've moved your post to the English forums, as you posted in the German one. Please always make sure you post in the correct language forum.
From where did you purchase the game?
Have you already checked the lighthouse and rooks room? Does the wardrobe appear in the room?
What platform do you play on and what playthrough are you on? Did you restart multiple times?
Can you send in a DxDiag?
I got this bug too, except I did a digital pre-order, got the armor with the wardrobe, jumped back to a manual save to replay the intro (10/10 by the way) and when I got to the wardrobe the second time, they had lock icons in the menu. I solved by closing the game and reloading the most recent autosave. Something about reconnecting to the EA account maybe?
In my game the chest does not show up at all. If I try to search for the items in the wardrobe I only see "???" in pleaces of the items as the screenshot shows. I've reached out to the support team. Hopefully, they will find a solution.
I also have this bug. After completing the intro I got a pop up message saying they would be available in the wardrobe, but I can’t find them anywhere in the armor appearance screen.
- @Tempest9186 I got mine with the GeForce Now deal, and had some wonkiness activating my game, it briefly disappeared from my owned list and reactivated and I wonder if that is what happened with my pre-order content.
I got the bonus items on my initial save. Created a new character and the chest is where it's supposed to be, it says I got the bonus items, but they are not there in the wardrobe.
- @mint3fr3sh I had this happen too and still have no access to them!
EA_IlliumEA Staff (Retired)
Hey Everyone,
I wanted to check if anyone is missing their Pre-order or Deluxe item cosmetics.
If so, check the following first. (hit the drop-down below, beware of potential spoilers)
Spoiler- You can first unlock your cosmetics when you first wake up in the lighthouse (after stopping solas ritual)
- There will be a chest in the room you wake up in, If you leave the lighthouse the chest will appear in Rooks room (where you meditate)
- Once you first wake up in the lighthouse, you should see a message you must click out of about your items.
- One caveat for certain cosmetics, like the helmet, you must find your first helmet in-game before using the pre-order/deluxe item.
If you are still unable to find your items, let us know the following information:
- EA ID (PSN ID/Gamertag):
- Which platform are you on?
- Is this your first playthrough?
- If possible share a Save file for our team to look at.
- If possible, share a Screenshot or Clip...
- If on PC, please share a DxDiag file and an EA app Error ID Number
We can use this information, to help make the team aware of the issue and to further investigate.
Cheers!
- You can first unlock your cosmetics when you first wake up in the lighthouse (after stopping solas ritual)
I tried checking everywhere. The chest did appear the first time, when I tried accessing the items - the wardrobe had just Xs all over except the basic costume which is default. I got confused, exit the game, Tried reloading the safe point then the chest is gone. Went to Rook's room where I meditate, there is no chest. I am not happy, I paid $30 for his.
- EA_Illium
