Crashing During Cut Scenes

Well...my House of the Dead bug is back.  Somehow, some way, it worked one (1) time without any issue at all and then as soon as I hit it in the subsequent play through, the same **bleep** scene keeps crashing again.  Nothing I do this time seems to encourage it to work, nor can I tell you what exactly I did that made it work the one time it did.  Would the  files in the CrashDumps folder be of any use to you at all?  Because I have dozens of them at this point.

Can we also look at the game crashing before it can launch? Press play and this is all i get before it just closes itself.

Do we have any updates on this matter?

I'm experiecing the same problem in the cutscene at the end of Blood of Arlathan quest. The game crashes by itself everytime after this cutscene

• Playing on Steam with no mods
• Game Installed on SSD
• OS: Windows 11 Home 64 bit
• CPU - Intel Core i7-13700HX   2.10 GHz
• GPU - NVIDIA GeForce RTX 4050 Laptop GPU
• RAM - 16GB

I'm attaching the DxDiag that i've run today. Tried to upload the savefiles by zipping it with no success

I'm still on my first playthrough and i didn't experienced any of this until patch 5. I've had this exact same cutscene problem in an earlier quest. After i downgraded the graphics to medium the problem was solved, but now it's back again. I've tried to solve by the same method and others but to no avail.

Having the same issue as Cereasyn above. Launching the game opens up the application, but only a black window that closes shortly after. Tried all solutions to issues posted here on the forums, but same result. The character creator app in Steam runs with no problems.

Quick Update

Just to let you guys know, after trying to downgrade the graphics from medium to low and a bunch of other possibilities, i've tried uninstalling and then reinstalling the game and it actually worked. I've been playing in low and then in medium graphics for the whole afternoon and not a crash or freeze until now. 

I'm not sure, but i guess that it could be some how related to the shaders cache? Because those have been updated after reinstallation and i've seen in other forums that deleting the shaders have worked in similar cases.

Game crashes for me on every cinematic after the intro. 

When meeting the Veiljumpers in the Arlathan forest for the first time. 
After defeating the first possesed suit of armor. 
Upon seeing the cow eating zombies or whatever they are, after crossing the river in Arlathan. 

There is no crash report, no error, the game just shuts off cleanly. 

I play on Ultra preset. 
Game running through Steam. Completely vanilla, no mods. 

Saves attached. Specs:
Windows 11 Pro
AMD Ryzen 9 7950X3D 16-Core
32 GB DDR5 memory
Radeon 7900 XTX
Samsung Evo 970 M.2 SSD

flower-girl-eli

Based on similar reports from other players, here are some steps that may help resolve the issue. These are interesting ones because each PC is different, so the reason is to test and find out what works in a particular situation.

1. Disable Strand Hair Simulation:
• Navigate to the game's graphics settings and turn off the Strand Hair option. This feature has been known to cause crashes for some players.
  Steam Community
2. Lower Graphics Settings:
• Set the graphics preset to Low or Poor and reduce the render scale to 50%. This adjustment has helped some players prevent crashes during cutscenes.
  Category: EA Forums English | EA Forums
3. Update Graphics Drivers:
• Ensure your graphics drivers are up-to-date. Outdated drivers can lead to compatibility issues and crashes. Visit the official website of your graphics card manufacturer to download the latest drivers.
4. Verify Game Files:
• Use Steam's built-in feature to verify the integrity of the game files. This process will replace any corrupted or missing files.
• Right-click on the game in your Steam library.
• Select Properties > Installed Files > Verify the integrity of game files.
5. Clear Shader Cache:
• A corrupted shader cache can cause crashes. To clear it:
• Open Steam and go to your Library.
• Right-click on Dragon Age: The Veilguard and select Manage > Browse local files.
• Delete the Shader Cache folder.
  MiniTool
6. Monitor VRAM Usage:
• High VRAM usage can lead to crashes. Consider lowering texture and lighting quality settings to reduce VRAM consumption.
  NVIDIA Developer Forums