Forum Discussion
- EA_IlliumCommunity Manager
Hey cathybytes and Istandor
If you're on PC and running into launch issues, can we give the following a check and try?
- Do you have the latest Windows updates and Graphics drivers?
- Have you checked your Anti-virus (or other security software)?
- Are you running any third-party programs or overlays in the background?
- Is your system Date/Time correct, or could you be running a VPN?
- Are you using any mods? (if so remove them, clean install your game, and test on a fresh save)
If you've checked the above and continue running into an issue playing Dragon Age, you may need to give the following a shot (like an arrow shot... get it!)
- Run the System File Checker tool, then Check for Windows and GPU updates
- Default your PC to the dedicated Graphics card: Troubleshooting Graphics issues
- If an option is available, try capping your frame rate. You can also enable Vertical Sync (V-Sync) to match your frame rate to your display’s refresh rate.
- To repair the game files in the EA app, go to the Library and find your game. Click the Manage icon, then click Repair.
- Clear EA App's Cache (Top Left Menu > Help > App Recovery)
- Check if any background applications are stopping the EA app or your game.
- Perform a clean boot of your PC to disable background tasks that may interfere with your game.
- Reinstall your game and potentially your PC client.
- AMariseSSeasoned Newcomer
I followed each of these steps & it still crashes while loading.
- IstandorSeasoned Newcomer
EA_Illiumthe issue is the shader compiling process. I can play the game by deleting the shader cache but my game stutters and has graphical errors. I am running a RTX 4090 and a i9-13900K with 128GB DDR5 RAM. The issue exists with the game please provide this feedback to your support team.
- stroppyllamaNewcomer
Same issue as KingWizard. Game crashes my PC. 4070TI, 64GB RAM, i9 13th Gen i9
- THE_Crazy_HyenaRising Newcomer
Mine seems to launch just fine, but crashes about 1 minute into the game itself.
The error message popup states that it is DirectX related, or graphics driver related.
Now, I dug a little deeper, and it seems like the problem is also related to the upscaling, as it ran fine when I turned off XESS, or FSR (my card does not support DLSS), and left the resolution scaling at 100%
Framerate was horrible though, but the game was stable.System specs: GTX 1080Ti, AMD Ryzen 9 3900X, 32 GB RAM, Windows 10. Game is installed on an SSD.
- CreatorOFstormzSeasoned Newcomer
Update: The graphics fix I tried did not work. I tried tuning all my overclock settings to any possible combination. Seems likely to not be a graphics issue. I can get through the game but it crashes every 5 minutes, so unless I get to a checkpoint fast enough I have to restart things constantly.
- Nasty_WitchRising Newcomer
Same here, 4080, i9 14900kf, 64 GB RAM (bought on Steam)
- CreatorOFstormzSeasoned Newcomer
Some inline updates for the trouble shooting recommended: Seems the vsync is a solution.- Have you checked your Anti-virus (or other security software)? No
- Are you running any third-party programs or overlays in the background? No
- Is your system Date/Time correct, or could you be running a VPN? It is correct, no VPN
- Are you using any mods? (if so remove them, clean install your game, and test on a fresh save) No
If you've checked the above and continue running into an issue playing Dragon Age, you may need to give the following a shot (like an arrow shot... get it!)
- Run the System File Checker tool, then Check for Windows and GPU updates Already was updated. Just ran this tool.
- Default your PC to the dedicated Graphics card: Troubleshooting Graphics issues Already Done
- If an option is available, try capping your frame rate. You can also enable Vertical Sync (V-Sync) to match your frame rate to your display’s refresh rate. I have DLSS enabled. But I set the frame rate to 144hz instead of 240. (Kept the cap to unlimited). This seems to be working now... no crash yet (5 min in).
- CreatorOFstormzSeasoned Newcomer
Okay, that lasted 10 minutes ... It crashed -.-
- CreatorOFstormzSeasoned Newcomer
Disabling DLSS and enabeling VSYNC also didn't work.
- THE_Crazy_HyenaRising Newcomer
Got this error message when the game froze.
Could it be that the issues are related to the game engine itself, and its implementation of DirectX 12
Why not have Vulkan support? - Arani101Seasoned Newcomer
I've been getting this error message during character creation. I just uninstalled the game and I am now re-installing. All my drivers are updated, computer is updated, no background overlays, absolutely nothing should be interfering with this. So frustrating on opening day for the game.
About Dragon Age The Veilguard Technical Issues & Bug
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