Completely agree I’m astounded at the lack of communication or resolution to this issue, they are very happy to take the money but when they don’t deliver what they offered it seems to be a case of oh well and onto the next. I get the game isn’t supported anymore but this seems to be an account issue not a game issue so that excuse isn’t valid.
I’ve been on to the support agents and been told there is no way of getting a refund, I’m not even asking for a full refund as I have the game just the difference between standard version and the deluxe version as despite paying for the deluxe version I effectively only have the standard version.
They need to be honest, if they can’t fix it (or can’t be bothered to sort it out) then we need to know and offered proper compensation, not a months free of EA Play or something like that I don’t subscribe to it and after this farce I never will.
Something I learned when contacting support all those times is that they are absolutely useless. Actually, whatever is less than useless is what they are. They lack basic reading and comprehension and I have no clue how a multi billion dollar company decides to skimp out on basic support training for their employees. They ask me the same question multiple times, for example I had one agent who I was with for over an hour; I told him that I did not have access to the DLC, after about 30 minutes of him "helping" he asks me if I had issues with the game or the DLC. I almost lost my mind and the amount of braincells that died trying to explain to them in simple terms what issues I am having could be a world record. They also take about 10 minutes to come up with a basic response, Google translate takes less than a second so I don't know what their excuse is lmao.
I agree with you completely, at this point I just want a complete refund for everything if they aren't able to fix this. There's other ways we could get the game that also includes those items which is the next thing I'm looking into as downloading mods was not able to help me with this issue either.
And after seeing the issues people who pre ordered BF6, as well as people who pre purchased Sims expansion packs also not getting the bonus items, I will NEVER pre order anything on the EA App. I will be using Steam for everything in the future.
