Unable to install BF2042 from EA Desktop

This is the same error message that I am receiving. I preordered a while back but cancelled when I could not play the beta due to insane stuttering. 

I would like to play the 10 hour trial to check if the stutter issue has been resolved.  However, all I seem to be encountering is more....'hiccups' for want of a better expression. Is this really the best you can do EA?

Hi @weepizzaface and @rafoufoun,

Have you tried re-downloading Battlefield 2042? It might still see the Ultimate Edition on your account instead of the Standard Edition. 

A clear cache and re-download could fix this. 

I have the same issue.

Preordered the gold edition and cancelled the preorder.

After ordering the standard edition, I'm not able to install it, because EA Desktop still thinks I ordered the gold edition and just interrupts the install with that hiccup error message.

I remember that at the moment when I was between canceling the gold edition and ordering the standard edition, EA Desktop always claimed I preordered the gold edition.

Clearing cache or reinstalling the EA Desktop app doesn't help. It's the same when installing it on a different system, that never had EA Desktop installed before.

I've got a similar problem. Pre-ordered, canceled.

Then because curiosity got the better of me. got a key from a third party reseller and registered it.

Getting the "There was a hiccup" message when trying to download. BF2042 is the only game with problems.

Hey @f0rcefl0w,

As you received the code through a third party, it might not work on the EA app. This is a known issue and the teams have been made aware. 

If you download and install the game through Origin it should work for you. 

@neryuslu Could you reach out to our support team through EA Help to have this looked into? If there is something going wrong on your account, then we can't help with this through the forums. 

You can contact our support team here:

https://help.ea.com/en/contact-us/

Hey @EA_Jason.

Thanks for clarifying. This seems like a confusing oversight to me.

Is the situation going to be fixed soon? It's pretty confusing, most certainly because having both EA Desktop (because Game Pass) and Origin (because of issues like these) installed doesn't always play nice.

Technically this makes no sense.

Both of our issues are the exact same, related to the cancelled pre-order that was not removed from the EA Desktop app when cancelling.

Therefore when you try to install, it still wants to install the initial purchase even though it was cancelled, resulting in the install failing.

This has absolutely nothing to do with a 3rd party purchase or whatsover. 

That's why I gave you the suggestion to reach out to our support team @neryuslu, the problem that you are experiencing seems different than 3rd party codes not working on the EA app. 

@EA_Jason 

I think somehow I'm experiencing both problems:

• Pre-ordered the game, then cancelled when the beta was underwhelming for me
• Bought the game at a third-party retailer at launch day and registered the code

Might be important to seperate the issues.

Thanks in advance, hope we'll fix this soon 🙂

You can separate the issue by checking if you can access the game through Origin @f0rcefl0w.

If you can, then it's the bug with games purchased through third party retailers.