i cant install the ea app and im getting a error code INST-21-25006, idk what to do please help
CM title edit
Hello, everyone. The EA App now requires a 64 bit PC running Windows 10 or 11. MacOS running Catalina or newer is also supported.
Community ManagerJust to be sure, you installed the latest MS Visual C++ Redistributable?
I’m on Windows 7 too, and I’m getting this error INST 21 25006 when I try to reinstall the EA app. If I buy a product from you one day and can’t use it the next, isn’t that basically a scam?
I’m not interested in your policies or excuses. Fix the issue, or you’ll be answering to the media, consumer protection agencies, and possibly the courts.
Jděte do haje! Koupil jsem si u vás hru a když vás upraví ji nemůžu už použít. Mám veškeré potřebné specifikace PC, které hra vyžaduje, a vše perfektně fungovalo 8let až do vaší špatné úpravy. EA si už nekoupím.
EA_Aljo,EA_Leeuw This is not an acceptable response!! We have paid a lot of money for these games, if the games run on Windows 7 we should still be able to play them. You need to get us a work around to run without the ea app. JuqqernauT07 provided what I think could be a good work around. Simply telling us that you’re sorry but ea will no longer support Windows 7 is poor customer service. We are still customers, you took our money with no trouble! Leaving us with no work around could be considered stealing from your customers.
thankyou for getting back to me, apologies for my tone.. the downloader installs but when i try to run it it loads for a minute then it says cant install error code inst-21-25005. its the same if i run as administrator. ive tried every fix in this thread so far, and short of factory resetting my computer im not sure what else to do. do you know if is this a hardware issue with my computer or something on EA end?
SAME!
https://forums.ea.com/discussions/ea-app-technical-issues-en/ea-app-crashing-2026/13254841
this issue?
Community Managerif you read my post you'd see i have FULLY UPDATED WINDOWS !!! WINDOWS 10! THANKS!
Apologies for the confusion. I didn't see Windows 10 being mentioned.
What is happening when you try to download the EA App?
hello please dont just bury this in a thread i have a different issue here, different error and i have fully updated windows 10 and 64bit so this is not helpful to me at all
you have to be joking. my issue is not the same as the other person in this thread.
