Product: The EA appPlatform:PCError Report ID (learn how to create an Error Report ID in the sticky post)Which client functionality are you experiencing this bug with? Other (Please Describe)Please describe Controllers stop working with EA app and SteamlinkWhen did this happen? (dd.mm.yy hh:mm) 05.12.22Summarize your bug My controllers when using Steamlink to stream an EA game to my TV does not work when using EA app. I am using a Samsung TV and XBOX 360 wired controllers. If I uninstall the EA app and reinstall the Origin app it all works fine. Its only when using the EA app that it stops working.How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? Stream an EA game using steamlink to a TV with XBOX 360 wired controllers with the EA app installed.What happens when the bug occurs? The controllers are recognised but do not workWhat do you expect to see? The controllers should work as they do with the Origin app.My controllers when using Steamlink to stream an EA game to my TV does not work when using EA app. I am using a Samsung TV and XBOX 360 wired controllers.If I uninstall the EA app and reinstall the Origin app it all works fine. Its only when using the EA app that it stops working.

@EA_Darko The issue only occurs when using the EA app. It works absolutely fine when using the Origin app so the issue must be with the EA app.

@EA_Darko Ok I guess I won't be upgrading to the EA app any time soon. It looks like Steam doesn't work at all with games in the EA app (configs and overlays etc,) so a lot of people will not be upgrading I would assume.

I think the problem is that EA games are the only experience I have had where this happens so far. I don't know why I can't play the game using Steam and instead have to use an EA App which does not have anywhere near the same functionality as Steam. Is there a way to just play the game using Steam and not using an EA App? Is there a way to add back in the integration feature that made this work seemlessly on Origins? Like I get that it is not EA's software, but EA trying to have a separate gaming platform than Steam, while still letting me download the game through Steam is the problem. If I knew that the game would not have worked on Steam because EA is not going to try to have a smooth Steam experience, then I would not be buying EA games on Steam. Does that make sense?

Managed to get it working. You have to add the EA desktop app to steam not the game you want to play. It will then open the EA app and you will have to select which game you want to play but as far as I can tell the overlay works.

@EA_Darko, I ran into this same issue. Note that this is not referring to the discontinued Steam Link Hardware - Steam Link is now a software app available on multiple devices. I frequently use it to play games on my AppleTV. I connect a controller to the AppleTV, I launch the Steam Link app, and I can stream and play games on my big TV. The games are running on my PC in another room.Adding apps from the EA App to Steam (via Steam's "add a non-steam game" function) and running from there works on the local PC, the local controller works great. But if they're streamed to the Steam Link app on the AppleTV, the controller only works by emulating a mouse and keyboard. The game's native controller support doesn't work, the game thinks it's being controlled by mouse and keyboard.Now, because it works fine when on the actual PC, and it doesn't work when streaming via the Steam Link app, one might conclude this is a Valve problem, not an EA problem And while that might be true, it would also be a bad assumption to conclude it must be Valve at fault. You don't know for sure this isn't a bug in the EA app that only manifests in this scenario. For example, running Ubisoft games in the same manner the controller works as expected (e.g. games bought via the Ubisoft Connect app, added to Steam as non-steam games, and streamed via the Steam Link). That's a data point that supports the theory this is an EA problem, not a Valve problem.Of course I've contacted Valve about this issue as well. But please do consider passing this along to the EA App engineers, because it might, in fact, be an EA bug.Thanks.

Controllers not working with Steamlink and EA app

18 Replies

A8e5
3 years ago
The controllers when using Steamlink to stream an EA game to my TV does not work when using EA app. I am using a Samsung TV and XBOX 360 wired controllers.
If I uninstall the EA app and reinstall the Origin app it all works fine. Its only when using the EA app that it stops working.
EA_Darko
Community Manager
3 years ago
Hey @A8e5 does it work if you play it through your PC?

Darko
A8e5
3 years ago
@EA_Darko Yes it works on my pc when using the EA app.
EA_Darko
Community Manager
3 years ago
In that case @A8e5 I'd recommend reaching out to Steam support as the issue appears to be related to using the Steam link and we are not able to assist with issues related to third party hardware.

Darko
A8e5
3 years ago
@EA_Darko The issue only occurs when using the EA app. It works absolutely fine when using the Origin app so the issue must be with the EA app.
EA_Darko
Community Manager
3 years ago
If it works fine when using the EA app on your system @A8e5 and only occurs when using third-party hardware then this is not something we can assist with.

We are not able to help with issues related to non-EA hardware.

Darko
A8e5
3 years ago
@EA_Darko Ok I guess I won't be upgrading to the EA app any time soon. It looks like Steam doesn't work at all with games in the EA app (configs and overlays etc,) so a lot of people will not be upgrading I would assume.
EA_Darko
Community Manager
3 years ago
Hey @A8e5 I use EA App and Steam without any issues.

Your issue is that you are seeing an issue when using a third-party piece of hardware that was discontinued a number of years ago. We cannot assist with such hardware as it is not EA hardware.

Darko
A8e5
3 years ago
@EA_Darko if you are referring to the steamlink hardware I do not use it. I am referring to the steam overlay for example having steam chat or a bespoke controller config in steam. None of that works in the EA app. As well as steamlink from multiple different devices.
EA_Darko
Community Manager
3 years ago
Steam link, the hardware or app @A8e5 it's not something we support. For any issues with a third-party software or hardware, you will need to speak with that platform's support.

We are not able to offer support for issues related to using any non-EA platform in situations such as you are seeing.

Darko

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Controllers not working with Steamlink and EA app

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