I keep on getting the error "couldn't connect to servers we ran into a problem but a quick restart should fix it". Also, have done all the recommended fixes or potential fixes I've found in prior forums and yet nothing seems to work. There's a new NFS Unbound update that I need to install and I can't do that because of how insanely bad EA is at this. Please help me find a solution before I go insane.
CM edit: edited title for clarity.
The Electronic Arts launcher does not connect to the internet, it says "unable to connect, try again later", and my internet is normal. Help with EA was a failure, so I'm trying here.
Because of this problem, it becomes IMPOSSIBLE to use ANY EA product, since when trying to open any EA game, the launcher opens, but, as already informed, it does not open, making such an act impossible.
(cm edit - updated thread for tracking)
Community Manager@Sr_abobrinha Hey reaching out to see if you are still running into the error when launching the EA App.
Yes, I still have the problem.
Community Manager@Sr_abobrinha Can you Attach a DxDiag?
Sure, it's here:
I have received this error as well; however, I only get it when trying to launch Sims4, I have been successful launching other games without the same error on the EA app. I'm providing my dxdig report as well. I have been unable to launch since the last update on Sims4. Prior to this error I received the Failed to launch try again later, but the repair game worked, or I was able to launch using GEFORCE app. I did file a tech case on this issue my case number is 152407233. I have followed every troubleshooting on EA Help as well as uninstalling/reinstalling both Sims4 as well as I tried to uninstall/reinstall the EA app. I reset my modem (even though I knew it wasn't my internet connection) I also did a direct connection to my modem and still same error. I have done speed tests for my internet connection; I use highest speed with Cox Communications for internet.
Please let me know if you need anything more.
Community Manager@Sr_abobrinha Thank you. There was an updated version of your GPU drivers, so if you haven't yet, I would do a fresh install of those. For the connection error, I would run through the following and see if this helps. It is a generic error, so it could be a lot of simple things that cause it.
Facing the same issue since today
Steam App
Steam ID: 76561198438142706
Windows 10
Version 22H2
GTX 1060 6 GB, Driver: 536.99
Region: India
The Game is in internal HDD, no SSD
Issue Started 15th August 2023
Error Screenshot attached
In the case of not being able to reset the computer, is there a more "practical" solution?
And update on the case: Now EA play just stays on a gray screen forever, and no message is displayed, not even an error.
