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Tranterbleu's avatar
Tranterbleu
3 years ago

EA App is not showing DLC after redeeming code

EA, I think your EA app is the most terrible service that you have ever forced upon us.

You stated that the EA app is "a faster, more reliable, and more streamlined gaming experience - the best possible place for you to experience EA's incredible games, service and content."

In fact, the EA app has done the complete opposite! I have never experienced so much problems with an app.

As for downloading a new game from a redeemed code is a nightmare. My app tells me that I have an installed game of 'The Sims 4' I put in my code for 'Growing Together' and it tells me, "You need to own the base game to play this add-on" - what?! Then when it's offline the dreaded Error codes 201 and 204 returns.

I find it very strange that the EA app appears to be un-repairable.

Please, if you can't repair the EA app yet, let us have Origin back until the EA app is working. For we have all paid for our games and we should be entitled to play them.

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33 Replies

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  • Tranterbleu's avatar
    Tranterbleu
    2 years ago

    But sadly, @AEIDOLONE the app is still not downloading my game. I'm waiting on a reply from EA via E-mail.

    But thanks for your input.

  • River_styx05's avatar
    River_styx05
    2 years ago

    Honestly, I totally agree with you and EA support isn't much good either! I've been getting error codes when trying to download the EA app and I have had no luck with fixing it! Even the customer support had no idea what to do. The EA app is seriously frustrating I wish we could go back to Origin and easier ways of playing games.

  • Tranterbleu's avatar
    Tranterbleu
    2 years ago

    Hi @River_styx05 and thanks for your reply.

    I miss Origin.

    I miss playing games offline.

    Games is supposed to be stress free, but EA and their app which involves my money is very stressful!

  • River_styx05's avatar
    River_styx05
    2 years ago

    Exactly!

    I've devoted like countless hours and so much money into these games and I know other players have too and we get no help or support in return. It's so frustrating.

  • Tranterbleu's avatar
    Tranterbleu
    2 years ago

    EA,

    You are nothing but a bunch of crooks. I do NOT like being made the subject of a joke!

    After numerous e-mails from different people from "EA Can't Help" who from what I can see, should not be helping as they can't seem to grasp simple information in front of them!

    I'm fed up of getting this e-mail:

    "Hello,

    We no longer monitor this email address and we want to make sure you get the help you need.

    Visit EA Help and log in with your EA account information.There you can browse help topics or click Contact Us at the bottom of any help article to ask a specific question. You can also participate in discussions with the player community on Answers HQ.

    Regards,
    The EA Help team"

    If you want to make sure that I get the help I need - continue monitoring.

    I don't want to talk to Heena, Abhishek, Veineilhing, Ankit, Himanshu, Dhruv and then Abhishek again. As they have no idea what they are doing.

    I will now look into complaining about EA Help.

  • fkirenicus's avatar
    fkirenicus
    2 years ago
    @Tranterbleu I am sorry to say it, but "welcome to the club". I have exactly the same impression as you when it comes to EA's "support" these days. 6 years ago they were effective and competent. Now... not so much.
  • Tranterbleu's avatar
    Tranterbleu
    2 years ago

    This thread may have been renamed, but I still think the EA app is no good.

    Neither is the staff of EA.

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