Forum Discussion

vinnie4444's avatar
3 years ago
Solved

EA App keeps losing connection on game download, but my internet is fine

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 06.11.22 and continues
Summarize your bug EA App keeps pausing my download due to lost connection, but continues downloading right after unpausing. I have no such problems on any other platform and haven't had it on EA App earlier either.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? By trying to download something I guess?
What happens when the bug occurs? The download stops, I get a pop-up suggesting that my internet connection was lost, when it is clearly fine.
What do you expect to see? The game downloading normally like on any other launcher.

I am 100% sure that my internet connection is fine, and I've restarted my router, cleared the cache, nothing seems to help. I just want to download a game without manually unpausing the download every 1-10 minutes. I've went through all possible connection troubleshooting in case I'm delusional or whatever.

43 Replies

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.7,568 PostsLatest Activity: 34 minutes ago