I had an issue with Ea lancher not launching the game I have done all troubleshooting possible and still no fix. I have attempted to get help through live chat which suggested I do troubleshooting I have already done. I spent a lot of money on the game and still cant play the game. It is without a doubt an EA launcher issue (cm edit - moving to EA App)

I continue to get no support or no information in relation to this issue. I see on other forums many people having very similar issues and no resolution. It is extremely frustrating as a customer to have little support and be days without a reply or answer

I am still waiting on support but as usual let down I am no further forward in resolving this and i dont seem to get any support on the matter pure disappointing altogether

@Irinel7 I'm having a similiar issue where the app says there's an issue with connecting to the app. The browse system works so I can see games that I could buy but my actual Library isn't loading. EA seems to enjoy making sure we can't play anything offline even if we've bought games that should be available offline. Sigh.

are you for real accept this as a solution how nothings been fixed. no support has actually been given I have done all that you have suggested. I have re launched the app I have even uninstalled it and re installed it. I have done all troubleshoot imaginable and I am still unable to launch the game ive seen soo many people have this issue and no support at all everyone I have saw have been ignored or generic feedback. game still wont launch so I am not accepting that as a solution to this issue until it launches again

@animalsrule01 i have seen so many people with this issue its unreal ive tried any and all troubleshooting to no avail. If i find something ill be posting it but I am having no joy at all

EA App not Launching Games | EA Forums

13 Replies

Irinel7
3 years ago
I continue to get no support or no information in relation to this issue. I see on other forums many people having very similar issues and no resolution. It is extremely frustrating as a customer to have little support and be days without a reply or answer
Irinel7
3 years ago
I am still waiting on support but as usual let down I am no further forward in resolving this and i dont seem to get any support on the matter pure disappointing altogether
animalsrule01
Rising Rookie
3 years ago
@Irinel7 I'm having a similiar issue where the app says there's an issue with connecting to the app. The browse system works so I can see games that I could buy but my actual Library isn't loading. EA seems to enjoy making sure we can't play anything offline even if we've bought games that should be available offline. Sigh.
EA_Shepard
Community Manager
3 years ago
Hey Everyone,

This should now be resolved. If you are not able to use the app, please use the App Recovery option from the settings and relaunch the app.
Irinel7
3 years ago
are you for real accept this as a solution
how nothings been fixed. no support has actually been given I have done all that you have suggested. I have re launched the app I have even uninstalled it and re installed it. I have done all troubleshoot imaginable and I am still unable to launch the game ive seen soo many people have this issue and no support at all everyone I have saw have been ignored or generic feedback. game still wont launch so I am not accepting that as a solution to this issue until it launches again
Irinel7
3 years ago
@animalsrule01 i have seen so many people with this issue its unreal ive tried any and all troubleshooting to no avail. If i find something ill be posting it but I am having no joy at all
icoh25
3 years ago
Yeah lol don't even expect anything from these "support" anymore. I have the same issue with all my EA App games just launching with process on task manager then magically closing without any errors then it returns to the EA App. My games were working fine a couple of days ago and now it's like this.
Irinel7
3 years ago
@icoh25 yea Like i have done all that too my dude but EA support has been absolute shambolic and no effort either as you can clearly see above. I beg anyone watching this to re post this on any and all social media outlets because this should not allowed this lack and shambolic support.. I have never seen such horrendous customer service. post and re post please and thanks
TYASIASM
3 years ago
@Irinel7 have you found a solution yet? i am having the same problem. i tried to look for a number but i could noy find one then i tried to live chat and it would not let me. this is madness
Irinel7
3 years ago
I haven't found a solution unfortunately even my friend tried helping (lot more IT background and knowledge than me) couldn't fix it. FIFA 22 DOSE not have anti cheat in bedded in the application and i was advise to do so ...? FIFA 23 has it in bedded into the application so I havent been able to download anti cheat because it makes no sense. ah fantastic support from EA huh I got on the live chat twice and wasnt helpful then was advised to go back onto live chat. IF I find a solution I will post it but its unlikely I will