EA App Not Opening - SSL Handshake Failed

Question

Hello,I'm trying to open the EA App for the very first time on my PC, but the app stucks on the splash screen and doesn't open. I have tried many different solutions, such as:Restarting the EABackgroundService serviceWiping the EA app's cache completely from the PCRepairing the EA app in the "Add or remove programs" page of WindowsUninstalling and reinstalling the EA appUpdating the EA app version to 13.579More specifically, for the SSL handshake error, I tried out these items:Checking my machine's date and time (it's correct, and it's already synced)Manually using OpenSSL to check the certificates of the endpoints in the EA app's log file (I checked for both TLS 1.2 and TLS 1.3)Reset the Window's certification directory (via certutil) and repopulate it againChecked if there is a DNS, proxy, or VPN inferring, nothing is thereChecked if antivirus or firewall is blocking, nothing is there171	[2025-10-21T16:41:55.141Z]	PID: 26432	TID: 25164	ERROR   	(?)	[grpc] [ssl_transport_security.cc:1654] Handshake failed with fatal error SSL_ERROR_SSL: error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed
   172	[2025-10-21T16:41:56.147Z]	PID: 26432	TID: 19836	ERROR   	(?)	[grpc] [ssl_transport_security.cc:1654] Handshake failed with fatal error SSL_ERROR_SSL: error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed
   173	[2025-10-21T16:41:57.152Z]	PID: 26432	TID: 25164	ERROR   	(?)	[grpc] [ssl_transport_security.cc:1654] Handshake failed with fatal error SSL_ERROR_SSL: error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed
   174	[2025-10-21T16:41:58.160Z]	PID: 26432	TID:  8832	ERROR   	(?)	[grpc] [ssl_transport_security.cc:1654] Handshake failed with fatal error SSL_ERROR_SSL: error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed
   175	[2025-10-21T16:41:59.163Z]	PID: 26432	TID: 26772	ERROR   	(?)	[grpc] [ssl_transport_security.cc:1654] Handshake failed with fatal error SSL_ERROR_SSL: error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed
   176	[2025-10-21T16:42:00.169Z]	PID: 26432	TID: 19836	ERROR   	(?)	[grpc] [ssl_transport_security.cc:1654] Handshake failed with fatal error SSL_ERROR_SSL: error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed
   177	[2025-10-21T16:42:01.176Z]	PID: 26432	TID: 28144	ERROR   	(?)	[grpc] [ssl_transport_security.cc:1654] Handshake failed with fatal error SSL_ERROR_SSL: error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed
   178	[2025-10-21T16:42:02.184Z]	PID: 26432	TID: 25164	ERROR   	(?)	[grpc] [ssl_transport_security.cc:1654] Handshake failed with fatal error SSL_ERROR_SSL: error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed
   179	[2025-10-21T16:42:03.188Z]	PID: 26432	TID: 24980	ERROR   	(?)	[grpc] [ssl_transport_security.cc:1654] Handshake failed with fatal error SSL_ERROR_SSL: error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed
   180	[2025-10-21T16:42:03.822Z]	PID: 26432	TID: 24456	ERROR   	(eax::services::ipc::logError)	Can't create unary request, uri: [eax::domain::messages::application::UserActivity], error: [stub invalid]
   181	[2025-10-21T16:42:04.196Z]	PID: 26432	TID: 26912	ERROR   	(?)	[grpc] [ssl_transport_security.cc:1654] Handshake failed with fatal error SSL_ERROR_SSL: error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed
   182	[2025-10-21T16:42:05.143Z]	PID: 26432	TID: 26152	ERROR   	(eax::services::ipc::IpcClient::Impl::connectTo)	IPC client [EADesktop.exe] start failed, error: [ConnectErrorFailedToConnectToTarget]
   183	[2025-10-21T16:42:05.143Z]	PID: 26432	TID: 26152	ERROR   	(eax::apps::startup::StartupCoordinator::establishBgsConnection)	Could not connect to BGS, last attempt status[Success]
   184	[2025-10-21T16:42:05.143Z]	PID: 26432	TID: 26152	ERROR   	(eax::apps::startup::reportStartupError)	Startup error, code[BgsConnectionIssues], severity[Fatal]
  I was first suspicious that the problem is somehow coming from the recent AWS outage, but even after the global resolution, my issue persist.&nbsp;So, all in all, I really don't know what is the problem. I would be glad if someone could help me on this matter.

kavehshahedi · Answer

Re: Any potential solutions for this issue?&nbsp;P.S.: I was able to dig further, and I realized that the issue is communication between EA App and EABackgroundService service. It seems that the EABackgroundService starts listening on a specific port, and when the EA App tries to establish a connection with it (probably through TLS), there is an issue with the SSL certification verification.&nbsp;[2025-10-23T12:54:03.938Z]	PID: 14404	TID: 19880	INFO    	(eax::services::ipc::IpcClient::Impl::start)	IPC client [EADesktop.exe], determining port...
[2025-10-23T12:54:03.950Z]	PID: 14404	TID: 19880	INFO    	(eax::services::ipc::IpcClient::Impl::start)	IPC client [EADesktop.exe], target: [127.0.0.1:51583]
[2025-10-23T12:54:03.969Z]	PID: 14404	TID: 10572	ERROR   	(?)	[grpc] [ssl_transport_security.cc:1654] Handshake failed with fatal error SSL_ERROR_SSL: error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failedI used openssl to verify the EABackgroundService certification, but I got the error of "partially valid", and handshake was not 100% successful. I also manually installed and verified the given certification (from openssl) on my machine, but still no progress...I'd be glad if anyone from the technical/development team could check out this issue!Thanks!

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EA App Not Opening - SSL Handshake Failed

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