EA App Not Opening - SSL Handshake Failed
Hello,
I'm trying to open the EA App for the very first time on my PC, but the app stucks on the splash screen and doesn't open. I have tried many different solutions, such as:
- Restarting the EABackgroundService service
- Wiping the EA app's cache completely from the PC
- Repairing the EA app in the "Add or remove programs" page of Windows
- Uninstalling and reinstalling the EA app
- Updating the EA app version to 13.579
More specifically, for the SSL handshake error, I tried out these items:
- Checking my machine's date and time (it's correct, and it's already synced)
- Manually using OpenSSL to check the certificates of the endpoints in the EA app's log file (I checked for both TLS 1.2 and TLS 1.3)
- Reset the Window's certification directory (via certutil) and repopulate it again
- Checked if there is a DNS, proxy, or VPN inferring, nothing is there
- Checked if antivirus or firewall is blocking, nothing is there
171 [2025-10-21T16:41:55.141Z] PID: 26432 TID: 25164 ERROR (?) [grpc] [ssl_transport_security.cc:1654] Handshake failed with fatal error SSL_ERROR_SSL: error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed
172 [2025-10-21T16:41:56.147Z] PID: 26432 TID: 19836 ERROR (?) [grpc] [ssl_transport_security.cc:1654] Handshake failed with fatal error SSL_ERROR_SSL: error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed
173 [2025-10-21T16:41:57.152Z] PID: 26432 TID: 25164 ERROR (?) [grpc] [ssl_transport_security.cc:1654] Handshake failed with fatal error SSL_ERROR_SSL: error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed
174 [2025-10-21T16:41:58.160Z] PID: 26432 TID: 8832 ERROR (?) [grpc] [ssl_transport_security.cc:1654] Handshake failed with fatal error SSL_ERROR_SSL: error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed
175 [2025-10-21T16:41:59.163Z] PID: 26432 TID: 26772 ERROR (?) [grpc] [ssl_transport_security.cc:1654] Handshake failed with fatal error SSL_ERROR_SSL: error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed
176 [2025-10-21T16:42:00.169Z] PID: 26432 TID: 19836 ERROR (?) [grpc] [ssl_transport_security.cc:1654] Handshake failed with fatal error SSL_ERROR_SSL: error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed
177 [2025-10-21T16:42:01.176Z] PID: 26432 TID: 28144 ERROR (?) [grpc] [ssl_transport_security.cc:1654] Handshake failed with fatal error SSL_ERROR_SSL: error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed
178 [2025-10-21T16:42:02.184Z] PID: 26432 TID: 25164 ERROR (?) [grpc] [ssl_transport_security.cc:1654] Handshake failed with fatal error SSL_ERROR_SSL: error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed
179 [2025-10-21T16:42:03.188Z] PID: 26432 TID: 24980 ERROR (?) [grpc] [ssl_transport_security.cc:1654] Handshake failed with fatal error SSL_ERROR_SSL: error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed
180 [2025-10-21T16:42:03.822Z] PID: 26432 TID: 24456 ERROR (eax::services::ipc::logError) Can't create unary request, uri: [eax::domain::messages::application::UserActivity], error: [stub invalid]
181 [2025-10-21T16:42:04.196Z] PID: 26432 TID: 26912 ERROR (?) [grpc] [ssl_transport_security.cc:1654] Handshake failed with fatal error SSL_ERROR_SSL: error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed
182 [2025-10-21T16:42:05.143Z] PID: 26432 TID: 26152 ERROR (eax::services::ipc::IpcClient::Impl::connectTo) IPC client [EADesktop.exe] start failed, error: [ConnectErrorFailedToConnectToTarget]
183 [2025-10-21T16:42:05.143Z] PID: 26432 TID: 26152 ERROR (eax::apps::startup::StartupCoordinator::establishBgsConnection) Could not connect to BGS, last attempt status[Success]
184 [2025-10-21T16:42:05.143Z] PID: 26432 TID: 26152 ERROR (eax::apps::startup::reportStartupError) Startup error, code[BgsConnectionIssues], severity[Fatal]
I was first suspicious that the problem is somehow coming from the recent AWS outage, but even after the global resolution, my issue persist.
So, all in all, I really don't know what is the problem. I would be glad if someone could help me on this matter.
